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At Cashfree Payments, we’ve always helped businesses stay ahead of fraud with RiskShield’s advanced AI and rule-based monitoring. But as we listened to our merchants, one thing became clear: fraud prevention is just one part of the battle. The bigger challenge is protecting your revenue from all the fallout of fraud, such as broken cash flow, lost revenue, and the drain of wasted manpower.
At Global Fintech Festival (GFF) 2025, we are proud to announce the next big step in this journey. RiskShield is expanding into a comprehensive fraud protection suite with three new capabilities: Dispute Defender, Chargeback Protection Plan, and Advanced Fraud Detection models.
Dispute Defender: Stop Losing Disputes to Manual Oversight
Merchants today face a low dispute win rate in online payments—typically, only around 40–50% of chargebacks are successfully recovered.
Every dispute gives you just 5 days to respond. Yet in practice, most merchants miss this window—not because they lack valid evidence, but because:
- Evidence and proof of delivery are scattered across systems
- Teams work in silos, and information is passed with a delay
- Manual effort takes too long, and sometimes, genuine bandwidth issues cause inadvertent delays
The cost? Lost revenue, high operational costs and delayed settlements.
Dispute Defender fixes this pain. By automatically pulling together all the required proofs, such as transaction logs, payment trails, and communications, into a ready-to-submit package, it maximises your chances of winning contested disputes. On average, merchants can now increase their win rates by up to 50%.
Chargeback Protection Plan: Don’t Let Chargebacks Freeze Your Cash Flow
Chargebacks don’t just drain time and money. They freeze your revenue for 30–90 days, hitting your cash flow exactly when you need it most. For fast-scaling businesses, this unpredictability is devastating.
Think of it as an insurance mechanism that protects your settlements. Even if a chargeback strikes, your cash flow stays uninterrupted, so you can keep growing without fear of working capital getting locked up.
New Advanced Fraud Prevention models
These upgrades deliver measurable impact where it matters most. Shield Pro, now powered with custom machine learning models and graph intelligence, stops complex fraud rings before they form, dramatically reducing chargebacks and revenue loss – that too proactively.
The Global Blacklist instantly blocks repeat offenders, improving approval rates while lowering false positives.
Fraud analytics helps you uncover emerging patterns and key risk metrics specific to your business, giving you the insight to fine-tune defences and stay one step ahead of evolving threats.
The Future of RiskShield: Total Fraud Protection
With these new features launched at GFF 2025, RiskShield moves from being a fraud prevention tool to a total fraud protection platform. We’re not just helping you stop transactions from failing—we’re helping you protect every rupee of your revenue from disputes, chargebacks, and sophisticated fraudsters.
Because the true cost of fraud isn’t just fraud itself—it’s the loss of money, certainty, and business confidence. We’re here to change that. If you’d like early access to these features, please sign up or drop us an email at nishant.tyagi@cashfree.com
