{"id":2266,"date":"2020-10-08T13:02:30","date_gmt":"2020-10-08T07:32:30","guid":{"rendered":"https:\/\/cashfree.com\/blog\/?p=2266"},"modified":"2023-01-04T14:55:23","modified_gmt":"2023-01-04T09:25:23","slug":"the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay","status":"publish","type":"post","link":"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/","title":{"rendered":"The Indian Recurring Payments Landscape: Tapping into the Potential of UPI AutoPay"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a8f0606b41b1\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #364250;color:#364250\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #364250;color:#364250\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a8f0606b41b1\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#The_early_recurring_payment_modes_ECS_NACH_Card_SIs\" >The early recurring payment modes: ECS, NACH &amp; Card SIs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#Bringing_new_modes_of_recurring_payments_Card_mandates_and_others\" >Bringing new modes of recurring payments: Card mandates and others<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#Recurring_payments_via_AutoPay_The_advantages\" >Recurring payments via AutoPay: The advantages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#AutoPay_vs_Other_recurring_payment_solutions\" >AutoPay vs. Other recurring payment solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#Furthering_the_potential_of_AutoPay_On-demand_mandates\" >Furthering the potential of AutoPay: On-demand mandates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#Scope_for_an_aggregated_multi-modal_mandate_and_recurring_payment_solution\" >Scope for an aggregated, multi-modal mandate and recurring payment solution<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>This article was first published on <a href=\"https:\/\/gomedici.com\/indian-recurring-payments-landscape-tapping-into-upi-autopay-potential\" target=\"_blank\" rel=\"noreferrer noopener\">Medici Global<\/a>, on August 25<sup>th<\/sup>, 2020.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>By Asheeta Regidi and Reeju Datta<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NPCI\u2019s latest offering, UPI AutoPay<span id='easy-footnote-1-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-1-2266' title='NPCI Press Release: &lt;em&gt;NPCI introduces UPI Auto Pay facility for recurring payment&lt;\/em&gt;, dated July 22, 2020. '><sup>1<\/sup><\/a><\/span>, is the latest step furthering recurring payments in India, after recently increasing the NACH e-mandate cap to Rs.10 Lakhs<span id='easy-footnote-2-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-2-2266' title='NPCI Notification: &lt;em&gt;E &amp;#8211; Mandate scope &amp;amp; limit enhancement, NPCI\/2020-21\/NACH\/Circular No.010&lt;\/em&gt;, dated July 15, 2020. '><sup>2<\/sup><\/a><\/span> and reviving eSign based mandates<span id='easy-footnote-3-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-3-2266' title='NPCI Notification: &lt;em&gt;Revival of eSign and improvement in validation process&lt;\/em&gt;, NPCI\/2020-21\/NACH\/Circular No. 001, dated May 26, 2020. '><sup>3<\/sup><\/a><\/span>. Together, these reflect the regulator\u2019s keen focus on high volume use cases as an enabler of a feature-rich, contemporary digital payment experience for users. The immense popularity of UPI makes AutoPay particularly promising here. Exploring AutoPay\u2019s place in the current Indian recurring payments landscape reveals differing key features of the various solutions, like mandate creation periods, supported payment methods, credit availability, additional factor of authentication (\u2018AFA\u2019), transaction limits and value caps. These differences in fact ensure the continuing relevance of all the solutions, but for differing use-cases (AutoPay- lower value instant subscriptions, NACH-higher value, credit card based SIs- credit access, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AutoPay\u2019s advantages for instance, includes its usability for say e-commerce\/OTT subscriptions, for which an existing solution like NACH was unsuitable. Nevertheless, some steps can help further tap into AutoPay\u2019s potential (and also other recurring payment solutions) in the mainstream payments process. One, to ease the AFA value cap of Rs.2000\/-, and another to enable on-demand aggregator payments via mandates. This opens a new segment of recurring payments beyond the traditional ones- like loan instalments, mutual fund payments, utility bill payments, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_early_recurring_payment_modes_ECS_NACH_Card_SIs\"><\/span><strong>The early recurring payment modes: ECS, NACH &amp; Card SIs<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Recurring payments have advantages<span id='easy-footnote-4-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-4-2266' title=' Blogpost by Yash Vardhan: A&lt;em&gt; Comprehensive Guide to Recurring Payments in India&lt;\/em&gt;, Cashfree\u2019s Blog. '><sup>4<\/sup><\/a><\/span>, like frictionless, unmissed payments for consumers or predictable cashflow and growth for merchants. Initial mandate facilities include the RBI\u2019s Electronic Clearing Service or ECS<span id='easy-footnote-5-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-5-2266' title=' RBI FAQs: &lt;em&gt;Electronic Clearing Services&lt;\/em&gt;, updated on October 21, 2015. '><sup>5<\/sup><\/a><\/span>, a paper-based mandate system introduced in 1994, now consolidated via the NPCI\u2019s National Automated Clearing House (\u2018NACH\u2019) service<span id='easy-footnote-6-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-6-2266' title='&lt;em&gt;National Automated Clearing House Product Overview, &lt;\/em&gt;NPCI Website. '><sup>6<\/sup><\/a><\/span> since 2013. Fundamentally designed for business use (like corporates, banks, govt. bodies, etc.), their high mandate limits (ECS: none, NACH: Rs. 1 Crore) are a significant advantage. The mandate creation process moreover, while lengthy and cumbersome, is more secure, with additional merchant protection via treating a failed mandate on par<span id='easy-footnote-7-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-7-2266' title=' &lt;em&gt;NACH Procedural Guidelines &lt;\/em&gt;V.3.1'><sup>7<\/sup><\/a><\/span> with a dishonoured cheque<span id='easy-footnote-8-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-8-2266' title='Section 138, Negotiable Instruments Act, 1881:&lt;em&gt; Dishonour of cheque for insufficiency, etc., of funds in the account&lt;\/em&gt;. '><sup>8<\/sup><\/a><\/span> legally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delayed mandate creation (ECS: 30 days, NACH: 10 days<span id='easy-footnote-9-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-9-2266' title='Media Report by Adhi Shetty: &lt;em&gt;Banks switching from ECS to NACH, here is what you need to know&lt;\/em&gt;, Financial Express, dated June 29, 2016. '><sup>9<\/sup><\/a><\/span>) however restricts the system\u2019s primary utility to where this time lag is manageable, like the lending industry. eNACH with its e-mandates<span id='easy-footnote-10-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-10-2266' title='NPCI Notification: &lt;em&gt;E-mandates on NACH&lt;\/em&gt;, NPCI\/2016-17\/NACH\/Circular No. 194, dated November 10, 2016. '><sup>10<\/sup><\/a><\/span> brought some relief in 2016, reducing mandate creation to 1-2 days. This allowed API based e-authentication via debit cards (\u2018DCs\u2019)\/net banking (\u2018NB\u2019), making eNACH popular for SIPs, bills, rent, loan\/insurance payments, etc., within the (recently enhanced) Rs.10 Lakh cap<span id='easy-footnote-11-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-11-2266' title='NPCI Notification: &lt;em&gt;E &amp;#8211; Mandate scope &amp;amp; limit enhancement, NPCI\/2020-21\/NACH\/Circular No.010,&lt;\/em&gt; dated July 15, 2020. '><sup>11<\/sup><\/a><\/span>. eSign based e-mandates<span id='easy-footnote-12-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-12-2266' title='NPCI Notification: &lt;em&gt;Revival of eSign and improvement in validation process&lt;\/em&gt;, NPCI\/2020-21\/NACH\/Circular No. 001, dated May 26, 2020. '><sup>12<\/sup><\/a><\/span>, revived now post their 2018 suspension<span id='easy-footnote-13-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-13-2266' title='NPCI Notification: &lt;em&gt;Suspension of e-Sign based e- mandate&lt;\/em&gt;, NPCI\/2018-19\/NACH\/Circular No.035, dated November 23, 2018. '><sup>13<\/sup><\/a><\/span>, have other advantages- greater reach, particularly to remote areas where Aadhaar has deeper penetration (Aadhaar holders are 1.2 billion<span id='easy-footnote-14-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-14-2266' title='&lt;em&gt;Aadhaar in numbers, &lt;\/em&gt;Website of the Unique Identification Authority of India '><sup>14<\/sup><\/a><\/span>), and an easier consent flow<span id='easy-footnote-15-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-15-2266' title='Media report by Pratik Bhakta: &lt;em&gt;NPCI brings back Aadhaar-based electronic NACH&lt;\/em&gt;, Money Control, dated May 26, 2020. '><sup>15<\/sup><\/a><\/span>. These however remain capped at Rs. 1 Lakh, and are priced 5-6 times more than NACH mandates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Neither system however met the demand for instant subscriptions for e-commerce, OTT services, as-a-service services, etc.. These require instant payment (and mandate) confirmation, often to facilitate instant delivery\/consumption of the goods\/services purchased. An initial solution came via card based Standing Instructions \u2018SIs\u2019<span id='easy-footnote-16-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-16-2266' title='&amp;nbsp; Blog by Aditya Kulkarni: &lt;em&gt;Standing Instruction on cards,&lt;\/em&gt; Medium website, dated October 13, 2018. '><sup>16<\/sup><\/a><\/span>, enabled on Visa\/Mastercard rails by card networks and banks. Being instant and also accessible from a consumer\u2019s perspective, who can create them directly, these are popular here. Banks also permit \u2018intra-bank\u2019 SIs<span id='easy-footnote-17-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-17-2266' title='&lt;em&gt;Standing Instruction on Debit Cards under Bill Pay service&lt;\/em&gt;, HDFC Bank Website. '><sup>17<\/sup><\/a><\/span> for account-holders, which could not scale beyond major banks and large billers, due to cumbersome registration processes like separate registration (open an account) for each merchant with each bank. Interestingly, the intra-bank biller registration model seems to have now evolved into the BBPS architecture, which creates a nodal entity for bank agnostic biller onboarding (instead of each bank) and offers these billers access to customer touchpoints (instead of internet banking accounts).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bringing_new_modes_of_recurring_payments_Card_mandates_and_others\"><\/span><strong>Bringing new modes of recurring payments: Card mandates and others<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Card based SIs are limited by their availability primarily on credit cards (\u2018CCs\u2019), given the lower number of CCs in circulation (CCs: 57 million, DCs: 829 million as of April 2020<span id='easy-footnote-18-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-18-2266' title='RBI Data Releases: &lt;em&gt;Bankwise ATM\/POS\/CARD Statistics ATM &amp;amp; Card Statistics for April 2020,RBI&lt;\/em&gt;. '><sup>18<\/sup><\/a><\/span>). A wider range of subscription modes can drive digital payments growth, leading to the RBI framework enabling e-mandates<span id='easy-footnote-19-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-19-2266' title='RBI Notification: &lt;em&gt;Processing of e-mandate on cards for recurring transactions&lt;\/em&gt;, RBI\/2019-20\/47, dated&amp;nbsp; August 21, 2019. '><sup>19<\/sup><\/a><\/span> on other digital payments systems last year, initially for cards and prepaid payment instruments (m-wallets) (the \u2018RBI Mandate Notification\u2019, the \u2018framework\u2019). On cards, the pre-existing SI facility meant the implementation of card based \u2018mandates\u2019 additionally is low. The primary benefit instead is an official AFA relaxation upto Rs.2000\/-, given the legally ambiguous<span id='easy-footnote-20-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-20-2266' title='RBI Notification: &lt;em&gt;Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions, BI\/2011-12\/145&lt;\/em&gt;,dated on August 04, 2011, mandating AFA for all CNP transactions including standing instructions. '><sup>20<\/sup><\/a><\/span> relaxation in practice<span id='easy-footnote-21-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-21-2266' title='Article by Sashidhar K.J.: &lt;em&gt;How recurring payments are finally working in India&lt;\/em&gt;, Medianama, dated October 10,2016. '><sup>21<\/sup><\/a><\/span> of the AFA for SIs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Turning to other existing payment systems<span id='easy-footnote-22-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-22-2266' title='RBI Publications: &lt;em&gt;Certificates of Authorisation issued by the Reserve Bank of India under the Payment and Settlement Systems Act, 2007 for Setting up and Operating Payment System in India&lt;\/em&gt;, dated August 25, 2020. '><sup>22<\/sup><\/a><\/span>, recurring payments are primarily utilised for C2B payments, whereas other systems like RTGS, NEFT, IMPS, etc. work primarily for B2B and P2P payments. Extending the framework to these would thus be of limited benefit. The bigger promise is for future payment systems, say by a future Umbrella Entity<span id='easy-footnote-23-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-23-2266' title='RBI Press Release: &lt;em&gt;RBI releases framework for authorisation of pan-India Umbrella Entity for Retail Payments&lt;\/em&gt;, Press Release: 2020-2021\/206, dated August 18, 2020. '><sup>23<\/sup><\/a><\/span>, which will have a ready framework to enable recurring payments on them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recurring_payments_via_AutoPay_The_advantages\"><\/span><strong>Recurring payments via AutoPay: The advantages<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, the biggest promise is thus for UPI, reportedly the most preferred payment system<span id='easy-footnote-24-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-24-2266' title='&lt;em&gt;Worldline India Digital payments Report&lt;\/em&gt;, Annual Report 2019. '><sup>24<\/sup><\/a><\/span> in India now in terms of volume, showing a near doubling of transaction volumes<span id='easy-footnote-25-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-25-2266' title='&lt;em&gt;UPI Product Statistics&lt;\/em&gt;, NPCI Website. '><sup>25<\/sup><\/a><\/span> from 672 million in early 2019 to 1497 million this July. The framework was extended to UPI this January<span id='easy-footnote-26-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-26-2266' title='RBI Notification: &lt;em&gt;Processing of e-mandate in Unified Payments Interface (UPI) for recurring transactions&lt;\/em&gt;, RBI\/2019-20\/139, dated January 10, 2020. '><sup>26<\/sup><\/a><\/span>, and was finally operationalised with AutoPay\u2019s recent launch. UPI 2.0&#8217;s launch in August 2018<span id='easy-footnote-27-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-27-2266' title='NPCI Notification: &lt;em&gt;Roll out of features of Unified Payments Interface (UPI) 2.0&lt;\/em&gt;, NPCI\/UPI\/OC.N0.56\/2018-19, dated August 14, 2018. '><sup>27<\/sup><\/a><\/span> without this feature greatly disappointed<span id='easy-footnote-28-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-28-2266' title='Media Report by Rana: &lt;em&gt;NPCI&amp;#8217;s UPI 2.0 launched with new features; no recurring payments&lt;\/em&gt;, Medianama, dated August 16, 2018. '><sup>28<\/sup><\/a><\/span> the industry, despite its one-time mandate facility- a feature similar to pre-authorisation on cards, used often for one-time advance purchases like hotel room\/flight bookings, rent payments, gifting (corporate), security deposits, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AutoPay<span id='easy-footnote-29-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-29-2266' title='NPCI Press Release: &lt;em&gt;NPCI introduces UPI Auto Pay facility for recurring payments&lt;\/em&gt;, dated July 22, 2020. '><sup>29<\/sup><\/a><\/span> now combines the two facilities- allowing mandates one-time (which the RBI Mandate Notification itself does not allow) and for periodic frequencies (daily, weekly, fortnightly, monthly, bi-monthly, quarterly, half yearly and yearly). In line with the RBI Mandate Notification, the mandates are instant, needing the UPI Pin for mandate creation\/modification\/revocation, for the first payment, and for subsequent payments above Rs.2000\/-. Mandate creation can be via UPI ID, QR scan or even UPI Links.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AutoPay\u2019s key advantage is its consumer focus (unlike say NACH), being a popular, instant and easily accessible mandate choice. It allows merchants to expand from current instant subscription options of CC SIs, allowing widespread mandate creation from easily accessible UPI apps. Common uses will be OTT subscriptions, mutual funds, EMI collections, insurance payments, CC bill payments, and so on. Other features also reflect this facility\u2019s consumer-friendly nature, such as that they can manage (create\/approve\/modify\/pause\/revoke) and view all current and past mandates directly from their UPI app. This feature is in fact unique to AutoPay, unlike both SIs and NACH, that don\u2019t facilitate direct modification\/revocation by customers (requiring them to approach their banks), or viewing of all existing\/past mandates from one place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AutoPay_vs_Other_recurring_payment_solutions\"><\/span><strong>AutoPay vs. Other recurring payment solutions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Even with higher value mandates needing the UPI Pin, merchants and consumers will have to weigh the benefits of the easy and instant mandate creation via AutoPay versus no AFA on NACH\/eNACH. The comparison is of course limited to UPI\u2019s overall value limit of Rs. 1-2 Lakhs<span id='easy-footnote-30-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-30-2266' title='NPCI Notification: &lt;em&gt;Implementation of Rs 2. Lakh limit per transaction for specific categories in UPI&lt;\/em&gt;, NPCI\/UPI\/OC-82\/2019-20, dated March 3, 2020. '><sup>30<\/sup><\/a><\/span> (depending on the payment category), with NACH\/eNACH being better suited for even higher value payments. Interestingly, generally businesses see a much larger number of transactions (recurring or otherwise) of a value below Rs.1 Lakh, unlike the Rs.1-10 lakh range.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next, NACH and other mandates place the transaction risk on the merchant, which assumes significance in cases of loan disbursal or upfront delivery of product\/services. NACH\u2019s additional merchant protection creates a legal, actionable obligation to pay, making these preferable for higher value mandates, compared to say SIs (where action under internal policies rarely goes beyond cancellation of mandates<span id='easy-footnote-31-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-31-2266' title='SBI &lt;em&gt;Policy for dealing with incidents of frequent dishonour of cheques and failed NACH (NATIONAL AUTOMATED CLEARING HOUSE)\/ECS (ELECTRONIC CLEARING SERVICE)&lt;\/em&gt;, Annexure I. '><sup>31<\/sup><\/a><\/span> and imposing SI failed fees<span id='easy-footnote-32-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-32-2266' title='&lt;em&gt;HSBC Cashback Credit Card Services Guide&lt;\/em&gt;, HSBC document. '><sup>32<\/sup><\/a><\/span>). Even the RBI Mandate Notification includes dispute resolution and customer grievance redressal mechanisms for disputed debits, chargebacks, etc., but is silent on failed mandates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Taking CC SIs, these benefit from enabling credit access, though linking of overdraft accounts with UPI 2.0 may perhaps allow credit based recurring payments there too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chart below compares key features of mandate choices today, allowing users to pick the best suited system:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"770\" height=\"542\" data-attachment-id=\"2307\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/image-10\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?fit=1420%2C1000&amp;ssl=1\" data-orig-size=\"1420,1000\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"image\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?fit=770%2C542&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cashfree.com\/blog\/wp-content\/uploads\/2020\/10\/image-1024x721.png?resize=770%2C542&#038;ssl=1\" alt=\"\" class=\"wp-image-2307\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?resize=1024%2C721&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?resize=300%2C211&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?resize=768%2C541&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2020\/10\/image.png?w=1420&amp;ssl=1 1420w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Furthering_the_potential_of_AutoPay_On-demand_mandates\"><\/span><strong>Furthering the potential of AutoPay: On-demand mandates<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The RBI\u2019s new framework is welcome for its broad scope, but certain steps can take it further. A use case collectively demonstrating the steps is payments on various aggregators, e-commerce platforms, etc. operating today (the \u2018aggregator use case\u2019). Taxis on Uber, groceries from BigBasket, food orders from Swiggy, healthcare services from Practo- arguably all involve recurring payments (and not \u2018once-only\u2019 payments), albeit of differing values and frequency. The payments here for instance, go not to the individual seller\/ service provider directly (which would be \u2018once-only\u2019 discretionary payments), but often to the aggregator first, creating a new category of \u2018recurring discretionary payments\u2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The increasing number and popularity of aggregators indicates the huge potential of mandate based payments here. Under the RBI Mandate Notification, while variable values are expressly permitted, variable frequencies and individual transaction values meet with several hindrances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First, the legality of payments of an \u2018on-demand\u2019 frequency within this framework is ambiguous, even though enabling them technically is not a challenge.&nbsp; Though the RBI Mandate Notification itself does not expressly prohibit non-periodic payments (only \u2018once-only\u2019 payments are expressly prohibited), the RBI 2019-2021 Vision Document<span id='easy-footnote-33-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-33-2266' title='RBI Publications: &lt;em&gt;Vision Document, Payment and Settlement Systems in India: Vision \u2013 2019-2021&lt;\/em&gt;,dated May 15, 2019. '><sup>33<\/sup><\/a><\/span>, which led to the framework\u2019s introduction, spoke of automating \u2018periodically recurring, non-discretionary payments\u2019. The framework\u2019s requirement for 24-hour pre-transaction notifications also supports its non-usability for discretionary payments. In the aggregator use case for instance, compliance would necessitate a cumbersome process of sharing only the notification on completion of the purchase, the actual payment being effected only after 24 hours. Lastly, the NPCI Press Release for AutoPay<span id='easy-footnote-34-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-34-2266' title='NPCI Press Release: &lt;em&gt;NPCI introduces UPI Auto Pay facility for recurring payment&lt;\/em&gt;, dated July 22, 2020. '><sup>34<\/sup><\/a><\/span> itself specifies only one-time and other periodic payments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Second, the AFA relaxation cap introduces friction into the payment experience, restricting the utility of this framework. The scheme anyway affects other possible uses of a typically higher value, like loan repayments, insurance premium payments, SaaS fee payments, salary disbursements, etc. The issue equally affects the scheme\u2019s primary target- lower value and consumer based transactions. The groceries app Grofers for example reported an average order value of Rs.2160\/-<span id='easy-footnote-35-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-35-2266' title='Article by Monica Bathija: &lt;em&gt;Place order; proceed to checkout&lt;\/em&gt;, Forbes India, dated May 13, 2020. '><sup>35<\/sup><\/a><\/span> in April this year. Even outside of the aggregator use case, the average SIP size&nbsp;<span id='easy-footnote-36-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-36-2266' title='Article by Sunil Dhawan: &lt;em&gt;AMFI MF SIP data shows 9.24 lakh SIP accounts\/month added in FY19-20: What investors should know&lt;\/em&gt;, Financial Express, dated November 8, 2019. '><sup>36<\/sup><\/a><\/span> last year for example was Rs.2900\/-.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The demand to relax the AFA cap for other transactions (card based contactless payments<span id='easy-footnote-37-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-37-2266' title=' Media Report by Aswin Manikandan:, &lt;em&gt;Visa, Mastercard urge RBI to relax limits on &amp;#8216;tap and go&amp;#8217; payments&lt;\/em&gt;, The Economic Times, dated May 27, 2020. '><sup>37<\/sup><\/a><\/span>, CNP transactions<span id='easy-footnote-38-2266' class='easy-footnote-margin-adjust'><\/span><span class='easy-footnote'><a href='https:\/\/blogrevamp.cashfree.com\/the-indian-recurring-payments-landscape-tapping-into-the-potential-of-upi-autopay\/#easy-footnote-bottom-38-2266' title='RBI Notification:&lt;em&gt; Card Not Present transactions \u2013 Relaxation in Additional Factor of Authentication for payments upto \u20b9 2000\/- for card network provided authentication solutions&lt;\/em&gt;, RBI\/2016-17\/172, dated December 6, 2016. '><sup>38<\/sup><\/a><\/span>, etc. , capped at Rs.2000\/-), to Rs. 5000\/- to begin with, thus applies equally here. Next, permitting payments of the on-demand frequency, and relaxing the 24 hour pre-transaction notification (allowing a customer the discretion to opt-out of the notification requirement, for instance) will help. Further, since the fundamental aim is to mitigate risk, alternative, less intrusive safeguards can be introduced. For on-demand mandates for instance, issuer-introduced velocity checks and other features can be supported by whitelisting aggregators and other merchants who can provide the facility.&nbsp; Further, customers can also be allowed the flexibility to set limits on the number of debits a given merchant can make (currently they can set transaction caps for variable value mandates).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Scope_for_an_aggregated_multi-modal_mandate_and_recurring_payment_solution\"><\/span>Scope for an aggregated, multi-modal mandate and recurring payment solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Payment gateways are seeing a distribution of online payments of CCs: 30%, DCs\/NB: 40%, and UPI: 20%, indicating that despite UPI\u2019s higher use overall, there is still scope for growth in online C2B payments. The popularity of the first can be attributed to credit access, DC\/NB to familiarity and distribution, and UPI to growing ease of use. Some steps can greatly increase the potential of AutoPay, like enabling on-demand mandates, relaxing the AFA cap further or protecting merchants from failed mandates. For eNACH bringing in instant mandates is an important step to increase its efficiency. Overall, there is clearly scope for all existing solutions- NACH, SIs and AutoPay, and in particular for an integrated mandate solution, allowing merchants and consumers alike to choose the mode most relevant to them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This deep-dive on UPI AutoPay explores its potential &#038; place in the Indian recurring payments landscape today, &#038; key further steps needed.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1,1383,1412],"tags":[1402,1385],"class_list":["post-2266","post","type-post","status-publish","format-standard","category-all","category-payments","category-policy","tag-recurring-payments","tag-upi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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