{"id":23285,"date":"2024-02-22T12:11:47","date_gmt":"2024-02-22T06:41:47","guid":{"rendered":"https:\/\/blogrevamp.cashfree.com\/?p=23285"},"modified":"2024-02-27T09:36:25","modified_gmt":"2024-02-27T04:06:25","slug":"paytophone-indias-first-payouts-to-mobile-numbers","status":"publish","type":"post","link":"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/","title":{"rendered":"[New!] PayToPhone &#8211; India\u2019s First Payouts to Mobile Numbers for B2C Businesses"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a8f4ba7b02c2\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #364250;color:#364250\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #364250;color:#364250\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a8f4ba7b02c2\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#What_is_PayToPhone\" >What is PayToPhone?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#One_solution_fits_many_business_use_cases\" >One solution, fits many business use cases<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Industry_focus_E-commerce\" >Industry focus: E-commerce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Problems_faced_by_businesses\" >Problems faced by businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Problems_faced_by_end_customers\" >Problems faced by end customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Solution\" >Solution<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Whats_in_it_for_businesses\" >What\u2019s in it for businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Whats_in_it_for_customers\" >What\u2019s in it for customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blogrevamp.cashfree.com\/paytophone-indias-first-payouts-to-mobile-numbers\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In an era dominated by digital transactions and mobile connectivity, the shift towards online payments has become more pronounced. With over 4.88 billion smartphone users worldwide and a significant portion of consumer spending expected to originate from mobile devices by 2025, it&#8217;s clear that the future of commerce is firmly in the palm of our hands. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enter, PayToPhone.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_PayToPhone\"><\/span><strong>What is PayToPhone?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Designed and developed in-house for merchants\/businesses who prioritise user experience,  PayToPhone is a secure disbursement solution, empowering businesses to effortlessly transfer funds to end beneficiaries\/customers directly, knowing only their mobile numbers. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This innovation not only simplifies the onboarding process but also enhances conversion rates by reducing the complexity and time involved in traditional payout methods.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"One_solution_fits_many_business_use_cases\"><\/span>One solution, fits many business use cases<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This industry-first solution is set to transform the Indian <a href=\"https:\/\/www.cashfree.com\/payouts\/\">payouts<\/a> landscape with instant payouts, simplified onboarding, reduced drop-offs for both merchants and customers, across many business use-cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Industry_focus_E-commerce\"><\/span><strong>Industry focus: E-commerce<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cashfree.com\/payouts\/#paytophone\">PayToPhone<\/a> is an ideal fit for e-commerce platforms where the return rates can be as high as 40% for COD orders. PayToPhone streamlines the refund process, making it faster and more efficient.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Problems_faced_by_businesses\"><\/span><strong>Problems faced by businesses<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Onboarding friction &amp; drop offs: <\/strong>High drop-offs in the onboarding journey or other journeys where the user is expected to enter payment instrument details.<\/li>\n\n\n\n<li><strong>Erroneous payouts: <\/strong>Incorrect information from the end user leading to erroneous payouts due to incorrect payment instrument details shared by the end users.<\/li>\n\n\n\n<li><strong>High refund TAT: <\/strong>Typically, any refund takes between 2-7 days, depending on the payment method and the customer\u2019s bank account. Late refunds = dissatisfied customers.<\/li>\n\n\n\n<li><strong>Increase in customer queries: <\/strong>Customers contact merchants\u2019 customer care in case they do not receive the refund within a couple of days. This ends up forming a large chunk of all customer queries and is a huge cost centre for most businesses.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Problems_faced_by_end_customers\"><\/span><strong>Problems faced by end customer<\/strong>s<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Annoyed by the hassle of inputting lengthy card information or reluctant to disclose sensitive data.<\/li>\n\n\n\n<li>Upset by the inconvenience of refunds being deposited into incorrect accounts.<\/li>\n\n\n\n<li>Dissatisfied with the average refund processing time of 2-7 days.<\/li>\n\n\n\n<li>Frustrated with refunds being credited to their merchant app account as \u2018credits\u2019 instead of receiving it in their accounts.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All of the above factors also results in poor customer satisfaction &amp; sluggish growth in business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solution\"><\/span><strong>Solution<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Here&#8217;s how PayToPhone helps solve challenges with COD order refunds:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Direct payouts using mobile number: <\/strong>Businesses can now send payouts 24X7, directly to their end customers, eliminating form filling with simply a mobile number-based instant payout.<\/li>\n\n\n\n<li><strong>No customer data sharing: <\/strong>Businesses can now ditch the hassle of collecting sensitive payment information like UPI ID, card details, from their end customers.<\/li>\n\n\n\n<li><strong>Double-check beneficiary name:<\/strong> They can efficiently verify beneficiary names to ensure refunds go to the correct recipient, mitigating fraud and saving time and money.<\/li>\n\n\n\n<li><strong>Refund revolution<\/strong>: Refunds are instantly credited under 60 seconds to the payment instrument linked to the end user\u2019s mobile number, thereby eliminating frustrating delays of 3-4 days, and reducing customer care calls by 60%.<\/li>\n\n\n\n<li><strong>Boost NPS:<\/strong> PayToPhone simplifies COD order refunds, ensuring data security. This empowers merchants to deliver exceptional customer experiences, fostering trust and loyalty, ultimately increasing their NPS score.<\/li>\n\n\n\n<li><strong>Industry\u2019s best success rate:<\/strong> PayToPhone ensures seamless delivery of payout with a success rate of over 99%. Moreover, it provides a rapid turnaround time with 95% of terminal statuses confirmed within 1 minute.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">PayToPhone&#8217;s versatility extends <strong>beyond e-commerce<\/strong>. Focused on merchants in the B2C segment, with a high emphasis on user experience, low payout value, and high payout volumes, PayToPhone enhances onboarding and disbursal journeys, resulting in 4X conversion rates.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s an invaluable capability for <strong>insurance claim refunds<\/strong>, marketplaces with security deposit models, jewellery businesses managing unclaimed deposits, financial services for account closures or loan disbursals, and even sectors like online gaming and utilities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Whats_in_it_for_businesses\"><\/span><strong>What\u2019s in it for businesses<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased sign-up rates:<\/strong> Frictionless onboarding leads to higher conversion rates<\/li>\n\n\n\n<li><strong>Reduced customer churn:<\/strong> Improved user experience builds brand loyalty<\/li>\n\n\n\n<li><strong>Lower operational costs: <\/strong>Streamlined process saves time and resources<\/li>\n\n\n\n<li><strong>Reduced errors and fraud: <\/strong>Accurate payouts minimise financial losses<\/li>\n\n\n\n<li><strong>Improved customer satisfaction:<\/strong> Avoids frustration caused by refund delays or errors<\/li>\n\n\n\n<li><strong>Enhanced brand reputation:<\/strong> Demonstrates commitment to data security and customer care<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Whats_in_it_for_customers\"><\/span><strong>What\u2019s in it for customers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fast and convenient: <\/strong>Get refunds in seconds with just their mobile number.<\/li>\n\n\n\n<li><strong>Secure and private:<\/strong> No need to share sensitive card\/bank a\/c details.<\/li>\n\n\n\n<li><strong>Familiar and accessible<\/strong>: Works with any mobile number, no app download needed.<\/li>\n\n\n\n<li><strong>Accurate, timely refunds<\/strong>: Receive refunds directly to the right linked account, on time.<\/li>\n\n\n\n<li><strong>Data privacy<\/strong>: Sensitive information remains secure and protected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The launch of \u2018<a href=\"https:\/\/www.cashfree.com\/payouts\/#paytophone\">PayToPhone<\/a>\u2019 aligns with Cashfree Payments\u2019 vision of building innovative solutions that help merchants increase productivity and efficiency to drive revenue growth. The solution is built on a sophisticated \u2018name matching algorithm\u2019, which demonstrates an exceptional success rate, achieving close to 100% accuracy, with errors consistently maintained below 1%. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayToPhone is going to be a game-changer in the payouts space as merchants can now simplify payouts, ensuring data security and fostering exceptional customer experiences. In fact, it\u2019s a testament to unlocking the latent potential of mobile numbers, offering a seamless, secure, and delightful experience for both merchants and their customers!&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Experience the benefits of PayToPhone for your business today! <a href=\"https:\/\/docs.cashfree.com\/docs\/using-phone-number-and-beneficiary-name\">Know more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover PayToPhone by Cashfree Payments, India&#8217;s first solution for B2C mobile number-based payouts. Streamline refunds, reduce errors, and enhance customer satisfaction with instant mobile payouts.<\/p>\n","protected":false},"author":46,"featured_media":23302,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-23285","post","type-post","status-publish","format-standard","has-post-thumbnail","category-all"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing PayToPhone: India\u2019s first Payouts to mobile numbers<\/title>\n<meta name=\"description\" content=\"Businesses can now deliver 24x7 mobile-number-based payouts to their customers. Seamless onboarding, reduced drop-offs, 60% conversion boost!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cashfree.com\/blog\/paytophone-indias-first-payouts-to-mobile-numbers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing PayToPhone: India\u2019s first Payouts to mobile numbers\" \/>\n<meta property=\"og:description\" content=\"Businesses can now deliver 24x7 mobile-number-based payouts to their customers. Seamless onboarding, reduced drop-offs, 60% conversion boost!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cashfree.com\/blog\/paytophone-indias-first-payouts-to-mobile-numbers\/\" \/>\n<meta property=\"og:site_name\" content=\"Cashfree Payments Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-22T06:41:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-27T04:06:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2024\/02\/PayToPhone-Blog-1.jpg?fit=2400%2C1600&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vidushi Singh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vidushi Singh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Introducing PayToPhone: India\u2019s first Payouts to mobile numbers","description":"Businesses can now deliver 24x7 mobile-number-based payouts to their customers. 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