{"id":2454,"date":"2021-01-11T11:17:13","date_gmt":"2021-01-11T05:47:13","guid":{"rendered":"https:\/\/cashfree.com\/blog\/?p=2454"},"modified":"2026-05-27T16:19:01","modified_gmt":"2026-05-27T10:49:01","slug":"real-time-reconciliation","status":"publish","type":"post","link":"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/","title":{"rendered":"[What&#8217;s New] Real-time Reconciliation &#8211; Accelerate your payment cycle and keep customers happy"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a8f048395c5b\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #364250;color:#364250\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #364250;color:#364250\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a8f048395c5b\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/#What_is_Real-time_Reconciliation\" >What is Real-time Reconciliation?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/#How_does_it_benefit_the_merchant\" >How does it benefit the merchant?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/#How_does_it_benefit_the_customers\" >How does it benefit the customers?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">There are multiple parties involved in completing an online payment. Payment Gateways like Cashfree communicate with Cashfree\u2019s bank (acquiring bank or bank getting credited) and the payment switch to complete a payment. These entities in turn communicate with card networks and the buyer\u2019s bank (issuing bank or bank getting debited). Read more about how a payment gateway works <a href=\"https:\/\/cashfree.com\/blog\/what-is-a-payment-gateway-india\/\">here<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With multiple stakeholders involved, there might be delays in completing a payment due to delayed response from any of these parties. This will particularly affect businesses that deliver products\/services based on the payment end-state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to help businesses deliver their products\/services faster and reduce the payment uncertainties, we have introduced Real-time Reconciliation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_Real-time_Reconciliation\"><\/span><strong>What is Real-time Reconciliation?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For many merchants, especially that offer products\/services with dynamic pricing, delays in payment confirmation affect the business. With the real-time reconciliation feature, merchants can now get to a definitive terminal state for these transactions within a short, pre-defined period of time so they can decide on whether the product or service must be offered or not.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_does_it_benefit_the_merchant\"><\/span><strong>How does it benefit the merchant?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s take an example of a travel agency that books flight tickets to customers. If there are any delays in the payment confirmation, it might affect the booking as flight ticket rates are highly dynamic and susceptible to change. In such cases, the merchant (the travel agency) should be able to get a payment confirmation within a specified time in order to proceed with the booking.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With real-time reconciliation, merchants can now define a specific SLA and Cashfree makes sure the payment end-state is arrived within the specified time. The SLA could be anytime between 10 minutes to one day. The merchants will also be notified as and when these transactions arrive at the terminal state. This will help merchants a great deal in making sure their products\/services are fulfilled without any payment uncertainties.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"770\" height=\"806\" data-attachment-id=\"2460\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/before-and-after-reconcilation-flow\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?fit=2400%2C2512&amp;ssl=1\" data-orig-size=\"2400,2512\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Before-and-After-Reconcilation-Flow\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?fit=770%2C806&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cashfree.com\/blog\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow-978x1024.png?resize=770%2C806&#038;ssl=1\" alt=\"\" class=\"wp-image-2460\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?resize=978%2C1024&amp;ssl=1 978w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?resize=287%2C300&amp;ssl=1 287w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?resize=768%2C804&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?resize=1468%2C1536&amp;ssl=1 1468w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?w=1540&amp;ssl=1 1540w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Before-and-After-Reconcilation-Flow.png?w=2310&amp;ssl=1 2310w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><figcaption class=\"wp-element-caption\">With real-time reconciliation, Cashfree provides a definite response about your payment status within the predefined time frame (in this case, 10 minutes).<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In short, with real-time reconciliation,&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Merchants get visibility on real-time status of each payment and can provide the service accordingly<\/li>\n\n\n\n<li>In case of failed transactions, Cashfree returns the money back to the customer automatically, saving the merchant from the hassles of processing refund<\/li>\n\n\n\n<li>Zero cost refunds. The merchant does not have to pay TDR charges for transactions that are not successful.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>One word of caution:<\/strong> While Real-time reconciliation offers a definite terminal state for payments much faster and helps improve customer experience, it can sometimes marginally affect the transaction Success Rates if the recon time is kept very low. Hence merchants that want to optimise for success rates are advised to select their recon time configuration accordingly and allow at least 10 minutes for delayed but successful payment confirmations to reflect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_does_it_benefit_the_customers\"><\/span><strong>How does it benefit the customers?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who make a payment and don\u2019t see a successful payment status, do not have visibility on the status of the transaction. In such cases, Cashfree helps customers by providing complete visibility on the transaction status.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, let\u2019s say a customer makes a payment at an e-commerce store using their UPI ID. The money has been deducted from the customers bank account, but the order has not been successfully placed at the e-commerce store. The customer, now, does not have clarity if they should go ahead and place a new order, or wait for this payment to show up. This may in turn lead to bad customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These customers can now have complete visibility of the transaction status (success or failure) within a specified time, and they can decide on the next steps accordingly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This feature is enabled automatically for all the merchants, and the default reconciliation time will be set as 24 hours. If you wish to change the time frame, please contact us on <a href=\"https:\/\/merchant.cashfree.com\/merchants\/landing?env=prod&amp;raise_issue=1\">https:\/\/merchant.cashfree.com\/merchants\/landing?env=prod&amp;raise_issue=1<\/a> or <a href=\"https:\/\/api.whatsapp.com\/send?phone=919008134748&amp;text=Hi\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/api.whatsapp.com\/send?phone=919008134748&amp;text=Hi<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019d love for you to try this feature out and let us know your feedback.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are multiple parties involved in completing an online payment. Payment Gateways like Cashfree communicate with Cashfree\u2019s bank (acquiring bank or bank getting credited) and the payment switch to complete a payment. These entities in turn communicate with card networks and the buyer\u2019s bank (issuing bank or bank getting debited). Read more about how a<\/p>\n","protected":false},"author":15,"featured_media":2456,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1,1372],"tags":[1522,1379,2188,1381],"class_list":["post-2454","post","type-post","status-publish","format-standard","has-post-thumbnail","category-all","category-updates","tag-cashfree-payments","tag-online-payment-gateway","tag-payment-gateway-integration","tag-payment-solution"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Payment Gateway Real-time Reconciliation - Cashfree<\/title>\n<meta name=\"description\" content=\"Cashfree makes sure you are provided with a definitive response on the purchases within a set time period, as specified by you, the merchant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cashfree.com\/blog\/real-time-reconciliation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment Gateway Real-time Reconciliation - Cashfree\" \/>\n<meta property=\"og:description\" content=\"Cashfree makes sure you are provided with a definitive response on the purchases within a set time period, as specified by you, the merchant.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cashfree.com\/blog\/real-time-reconciliation\/\" \/>\n<meta property=\"og:site_name\" content=\"Cashfree Payments Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-11T05:47:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T10:49:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Real-Time-Reconcilation.png?fit=1200%2C628&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Maruthi Kumar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maruthi Kumar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Payment Gateway Real-time Reconciliation - Cashfree","description":"Cashfree makes sure you are provided with a definitive response on the purchases within a set time period, as specified by you, the merchant.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cashfree.com\/blog\/real-time-reconciliation\/","og_locale":"en_US","og_type":"article","og_title":"Payment Gateway Real-time Reconciliation - Cashfree","og_description":"Cashfree makes sure you are provided with a definitive response on the purchases within a set time period, as specified by you, the merchant.","og_url":"https:\/\/www.cashfree.com\/blog\/real-time-reconciliation\/","og_site_name":"Cashfree Payments Blog","article_published_time":"2021-01-11T05:47:13+00:00","article_modified_time":"2026-05-27T10:49:01+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2021\/01\/Real-Time-Reconcilation.png?fit=1200%2C628&ssl=1","type":"image\/png"}],"author":"Maruthi Kumar","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Maruthi Kumar","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cashfree.com\/blog\/real-time-reconciliation\/#article","isPartOf":{"@id":"https:\/\/blogrevamp.cashfree.com\/real-time-reconciliation\/"},"author":{"name":"Maruthi Kumar","@id":"https:\/\/blogrevamp.cashfree.com\/#\/schema\/person\/4d88b4bee2cf1adf2951d07113678027"},"headline":"[What&#8217;s New] Real-time Reconciliation &#8211; 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