{"id":645,"date":"2022-07-12T16:46:00","date_gmt":"2022-07-12T11:16:00","guid":{"rendered":"https:\/\/cashfree.com\/blog\/?p=645"},"modified":"2023-12-08T14:34:27","modified_gmt":"2023-12-08T09:04:27","slug":"cod-refunds-cashgram","status":"publish","type":"post","link":"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/","title":{"rendered":"[What&#8217;s New] Refunds Take Time. Not Anymore; We&#8217;ve Fixed This"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a8f2c4e67fad\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #364250;color:#364250\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #364250;color:#364250\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a8f2c4e67fad\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Problem_Refunds_Are_Hard\" >Problem: Refunds Are Hard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Introducing_Payouts_Link-based_Cashgram\" >Introducing Payouts Link-based Cashgram<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Benefits_Of_Using_Payout_Links\" >Benefits Of Using Payout Links&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Functional_and_technical_scalability\" >Functional and technical scalability&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Solution_Exclusivity\" >Solution Exclusivity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Reliability_And_Security\" >Reliability And Security<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Reduced_Ops_Cost\" >Reduced Ops Cost<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#High_Success_Rate\" >High Success Rate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Easy_Reconciliation\" >Easy Reconciliation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#How_Does_Cashgram_Work\" >How Does Cashgram Work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#How_Can_A_Customer_Redeem_A_Cashgram\" >How Can A Customer Redeem A Cashgram?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/#Is_Cashgram_Only_For_Refunds\" >Is Cashgram Only For Refunds?<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">While online shopping has made things significantly easier for the masses, refunds continue to be a pain.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And, the process is no better for a merchant either.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Problem_Refunds_Are_Hard\"><\/span>Problem: Refunds Are Hard<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The advent of <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><a href=\"https:\/\/www.cashfree.com\/solutions\/ecommerce-payment-gateway\/\">eCommerce<\/a><\/mark><\/strong> has completely changed the retail game. Now, businesses have an opportunity to reach a wider market segment and broaden their profit margins. However, managing RTOs and processing refunds is where the major problem lies.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On being asked about how they handle refunds, most online businesses cite a painful and long refund process that includes a buck-load of back and forth between internal teams and customer follow-ups.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cashfree.com\/cashgram\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"770\" height=\"68\" data-attachment-id=\"10685\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/cta-1-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?fit=1080%2C96&amp;ssl=1\" data-orig-size=\"1080,96\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cta-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?fit=770%2C68&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?resize=770%2C68&#038;ssl=1\" alt=\"Automate customer refunds using cashgram by Cashfree Payments\" class=\"wp-image-10685\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?resize=1024%2C91&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?resize=300%2C27&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?resize=768%2C68&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-1.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Interestingly, while interviewing their customer support staff, we learned that they spend almost half their time dealing with refund-related issues only.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They claim that,&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><a href=\"https:\/\/www.cashfree.com\/blog\/online-refunds-from-weeks-to-seconds\/\">Processing refunds<\/a><\/mark><\/strong> is significantly easier when a customer has paid via an online payment mode such as credit\/debit card, UPI, wallets, etc. Ideal refund time in such a scenario varies between 5 to 7 working days.\u00a0<\/li>\n\n\n\n<li>However, cash is still the king. About 60% of eCommerce customers still prefer to opt for cash on delivery (COD) option&nbsp;<\/li>\n\n\n\n<li>Processing the refunds in the case of cash-on-deliveries (COD) is a hassle<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"770\" height=\"511\" data-attachment-id=\"10687\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/statistic\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?fit=1080%2C716&amp;ssl=1\" data-orig-size=\"1080,716\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"statistic\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?fit=770%2C511&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?resize=770%2C511&#038;ssl=1\" alt=\"At least 30% of all products bought online are returned compared to 8.89% in brick-and-mortar store\" class=\"wp-image-10687\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?resize=1024%2C679&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?resize=300%2C199&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?resize=768%2C509&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/statistic.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of CODs, most merchants report their refund cycles as follows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer places a request for a refund<\/li>\n\n\n\n<li>The product is picked from the customer\u2019s location\/customer couriers it<\/li>\n\n\n\n<li>If the email address of the customer is available, the Accounts Team sends an email to the customer requesting their bank account number, <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><a href=\"https:\/\/www.cashfree.com\/blog\/verify-ifsc-codes-for-free\/\">IFSC<\/a><\/mark><\/strong>, and other necessary details<\/li>\n\n\n\n<li>If the email address of the customer is not available, the customer support team calls the customer to collect payment details&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And, of course, we all know how many of these calls get attended at the first stances. The refund process in such a case is slow and ops heavy and bound to human errors.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, the absence of a holistic dashboard to track all refunds and their statuses by the customer support and finance team adds fuel to the already burning fire.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introducing_Payouts_Link-based_Cashgram\"><\/span>Introducing Payouts Link-based Cashgram<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/cashfree.com\/cashgram?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\">Cashgram by Cashfree Payments<\/a> is one of the most sought-after and highly sophisticated tools to manage and process refunds.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s basically a payout link that a business can<strong> directly send to their customers whose bank details are unknown.<\/strong> The link helps collect the necessary information and process refunds almost instantly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cashgram by Cashfree Payments makes payouts smooth, user-friendly, and accurate.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No more waiting for 10-15 working days<\/li>\n\n\n\n<li>Process instant refunds for all COD orders<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_Of_Using_Payout_Links\"><\/span>Benefits Of Using Payout Links&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cashgram or Payout Links offer the following benefits.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Functional_and_technical_scalability\"><\/span>Functional and technical scalability&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank agnostic solution (7 banks) for scalability &amp; load balancing<\/li>\n\n\n\n<li>Highly customizable APIs &amp; UX\/UI<\/li>\n\n\n\n<li>Comprehensive MIS reports for payouts<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solution_Exclusivity\"><\/span>Solution Exclusivity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uniqueness and innovation<\/li>\n\n\n\n<li>Exclusive partnership with Paytm and Amazon Pay wallet<\/li>\n\n\n\n<li>Link-based notification through WhatsApp business account<\/li>\n\n\n\n<li>Bulk link creation through a simple file upload<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reliability_And_Security\"><\/span>Reliability And Security<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beneficiary name verification<\/li>\n\n\n\n<li>Bank account &amp; UPI ID verification<\/li>\n\n\n\n<li>Maker-checker flow<\/li>\n\n\n\n<li>OTP validation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reduced_Ops_Cost\"><\/span>Reduced Ops Cost<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zero operational cost&nbsp;<\/li>\n\n\n\n<li>End-to-end customer information security<\/li>\n\n\n\n<li>Negligible incorrect transfers<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"High_Success_Rate\"><\/span>High Success Rate<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Best in industry success rate<\/li>\n\n\n\n<li>Auto retry<\/li>\n\n\n\n<li>Smart routing&nbsp;<\/li>\n\n\n\n<li>Beneficiary name verification<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Easy_Reconciliation\"><\/span>Easy Reconciliation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reports for <a href=\"https:\/\/cashfree.com\/blog\/reconciling-your-payment\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\">easy reconciliation<\/a><\/li>\n\n\n\n<li>Real-time refund status tracking<\/li>\n\n\n\n<li>Unique identifier against each transaction<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.cashfree.com\/cashgram\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\/\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"770\" height=\"68\" data-attachment-id=\"10690\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/cta-2-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?fit=1080%2C96&amp;ssl=1\" data-orig-size=\"1080,96\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cta-2\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?fit=770%2C68&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?resize=770%2C68&#038;ssl=1\" alt=\"process instant refunds for all COD orders using Cashgram by Cashfree Payments\" class=\"wp-image-10690\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?resize=1024%2C91&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?resize=300%2C27&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?resize=768%2C68&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-2.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Does_Cashgram_Work\"><\/span>How Does Cashgram Work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cashgram is a no-code solution to make instant payouts against COD orders. Using <a href=\"https:\/\/cashfree.com\/blog\/cashgram-premium-advanced-features\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\">Cashgram<\/a> is as simple as preparing a cup of tea.&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the Cashfree Payments dashboard and click on Cashgram&nbsp;<\/li>\n\n\n\n<li>Create a Cashgram or payout link and send them to a customer\u2019s email or registered mobile number. The customer will enter the necessary account details (bank account, UPI, Paytm, Amazon Pay).<\/li>\n\n\n\n<li>Once submitted, the customer will receive a payout in the preferred account.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"254\" data-attachment-id=\"10692\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/cashgram-link\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?fit=1080%2C356&amp;ssl=1\" data-orig-size=\"1080,356\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cashgram-link\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?fit=770%2C254&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?resize=770%2C254&#038;ssl=1\" alt=\"How does Cashgram work?\" class=\"wp-image-10692\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?resize=1024%2C338&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?resize=300%2C99&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?resize=768%2C253&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cashgram-link.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Merchants can also use Cashgram\u2019s dashboard to process automated <a href=\"https:\/\/cashfree.com\/blog\/bulk-payment\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\">bulk payouts<\/a> using Cashgram API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how it works.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To create Cashgram in bulk,<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Payouts Dashboard &gt; Cashgram &gt; Bulk Cashgram &gt; click on Upload File.<\/li>\n\n\n\n<li>Download a sample format in which you want to provide the customer details for creating the Cashgram. Fill in the details and save the file.<\/li>\n\n\n\n<li>Click on Choose File &gt; UPLOAD.&nbsp;<\/li>\n\n\n\n<li>You\u2019ll get a message stating the file has been successfully uploaded<\/li>\n\n\n\n<li>The file can include a maximum of 100 rows and the file size should be less than 2 MB<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After creating the Bulk Cashgram file, send the file for approval to the approver in the company before sending it to the customers. Once the approver verifies the details and shares their consent, go ahead and release the bulk payout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note, the approver can accept or reject the Cashgram. Once approved, the Cashgram links are released to the customer\u2019s source, and the merchant can view the status of each Cashgram payout in the Payout Dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.cashfree.com\/cashgram\/?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"68\" data-attachment-id=\"10694\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/cta-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?fit=1080%2C96&amp;ssl=1\" data-orig-size=\"1080,96\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cta-3\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?fit=770%2C68&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?resize=770%2C68&#038;ssl=1\" alt=\"process refunds in bulk using Cashfree Payments\" class=\"wp-image-10694\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?resize=1024%2C91&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?resize=300%2C27&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?resize=768%2C68&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/cta-3.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Can_A_Customer_Redeem_A_Cashgram\"><\/span>How Can A Customer Redeem A Cashgram?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every cashgram created by a merchant comes with an expiry date. Customers must redeem the Cashgram within the specified time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how a customer can redeem a Cashgram.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the Cashgram link sent by the merchant to your email ID or registered mobile number.<\/li>\n\n\n\n<li>Select a payment method of your choice (Bank Account, UPI, Paytm, or Amazon Pay wallet)<\/li>\n\n\n\n<li>Enter the required details based on the selected payment method<\/li>\n\n\n\n<li>Enter a 6-digit OTP sent to your registered mobile number.&nbsp;<\/li>\n\n\n\n<li>Post validation, the specified amount will get credited to your account of preference<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, customers can receive payouts via bank transfers, UPI, or in their Paytm or Amazon Pay wallet.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"62\" data-attachment-id=\"10696\" data-permalink=\"https:\/\/blogrevamp.cashfree.com\/cod-refunds-cashgram\/trusted-by-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?fit=1080%2C88&amp;ssl=1\" data-orig-size=\"1080,88\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"trusted-by\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?fit=770%2C62&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?resize=770%2C62&#038;ssl=1\" alt=\"Brands that trust and use Cashgram by Cashfree Payments\" class=\"wp-image-10696\" srcset=\"https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?resize=1024%2C83&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?resize=300%2C24&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?resize=768%2C63&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogrevamp.cashfree.com\/wp-content\/uploads\/2022\/07\/trusted-by.png?w=1080&amp;ssl=1 1080w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Is_Cashgram_Only_For_Refunds\"><\/span>Is Cashgram Only For Refunds?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cashgram is an intelligent flow designed to let the customer decide the mode of payment i.e if they want to receive payment in their bank account, wallets, or UPI.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It can also be used in any business scenario where a merchant wants to pay a user instantly without having to collect user payment details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some common use cases of Cashgram include,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>COD Refunds\/Returns at <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><a href=\"https:\/\/www.cashfree.com\/blog\/payment-systems-for-ecommerce\/\">E-commerce stores<\/a><\/mark><\/strong><\/li>\n\n\n\n<li>Reward disbursals on Fantasy Sports\/Online Gaming apps<\/li>\n\n\n\n<li>Payouts to marketing affiliates<\/li>\n\n\n\n<li>Gifting (alternative to gift cards)<\/li>\n\n\n\n<li>Disbursals on peer-to-peer (P2P) lending platforms<\/li>\n\n\n\n<li>Expense reimbursements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The use cases are exhaustive. If you\u2019ve come across an interesting Payout links use case, do let us know in the comment section below. We\u2019ll be happy to hear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Cashfree Payments, we believe Cashgram is how the future of refunds in India should look.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Have some more queries around Cashgram by Cashfree Payments? Visit our <a href=\"https:\/\/sites.google.com\/cashfree.com\/cashfree-documents\/documents\/cashgram?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=cod_refunds_cashgram#h.bavwijctnw2b\">FAQ &#8211; Cashgram<\/a> section for details.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cashgram by Cashfree is a weblink businesses can send to their customers to collect their payment details and process refunds for Cash On Delivery refund requests.<\/p>\n","protected":false},"author":29,"featured_media":10292,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1,1372],"tags":[1436,1379,1443,1381],"class_list":["post-645","post","type-post","status-publish","format-standard","has-post-thumbnail","category-all","category-updates","tag-cashgram","tag-online-payment-gateway","tag-payment-links","tag-payment-solution"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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