Customer Success and Operations Lead
We are looking for a Customer Support and Operations Lead.
This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. This role involves:
- Attending to customer and support queries quickly over email, chat and telephone.
- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good.
- Talking to inbound leads.
- Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment.
- Onboarding new sign ups quickly
- Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant
- Setting or improving processes for all of the above.
- These roles are currently being handled by the founders. The objective is to do a better job than the founders.
- Customer Support
- Handling Operational Issues
Past experience in Customer Support & Operations role at a tech company (pereferably a SaaS business)
Full time, at our HQ in Bangalore, KA