What You Will Need :

  • Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background
  • Proficient in verbal and written English
  • Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
  • Process oriented, proactive and result driven individual
  • Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
  • Quick learner with an analytical mind to understand back end operations and fintech product

What you’ll do?

  • Customer query resolution in a timely manner to ensure the best possible customer experience
  • Handling customer queries on email, chat and call
  • Query resolution for the internal customer i.e. Business Team
  • Adhering to Customer Support guidelines to ensure correct resolution
  • Maintaining TAT as per SLA for the process

Experience

2 - 5 years experience

Employment Terms

Full time, at our HQ in Bangalore, KA