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About us:

Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API and Auto Collect -- a virtual account solution to match inbound payments to customers.

Cashfree is currently used by over 100,000 businesses for vendor payouts, wage payouts, build refunds, expense reimbursements, loyalty, and rewards. Some of its notable customers include Dunzo, Xiaomi, Tencent, Delhivery, Zomato, Cred, Club Factory, and ExxonMobil.

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What You’ll Do:

  • Customer query resolution in a timely manner to ensure the best possible customer experience
  • Handling customer queries on email, chat and call
  • Query resolution for the internal customer i.e. Business team
  • Adhering to customer support guidelines to ensure correct resolution
  • Maintaining TAT as per SLA for the process

What Makes You A Great Fit:

  • Relevant experience in customer support, preferably from fintech background
  • Proficient in verbal and written English
  • Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
  • Process oriented, proactive and result driven individual
  • Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
  • Quick learner with an analytical mind to understand back end operations and fintech product

What We Offer:

  • Everyone is empowered to make decisions
  • Transparency in communication keeps us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
  • You have hybrid working, flexible timings and a great office space to work in
  • Meal coupons, Uber Credits, Travel allowance & Covid Programs
  • Group Mediclaim and Term Life Insurances
  • 24x7 counselling support and a lot more benefits to support you at the time of need
  • Exciting Reward and Recognition programs
  • Aside all above, you will work with some great peers, colleagues and mentors