Integration/Solution Engineer

Roles & Responsibilities

• Understanding merchants business use case.
• Describing Cashfree products to merchants. (Pre sales/Post sales calls for inbound merchants)
• Product demo/docs walkthrough.
• Maintaining excellent experience for Cashfree merchants.
• Handling merchant tech queries.
• Handling/debugging merchants Integration issues. (All Cashfree products including Mobile, plugins, APIs)
• hands on experience with at least one programming language. Database queries.
• Should be able to integrate Cashfree products using APIs, product SDKs, Mobile SDKs, Plugins (Shopify, Magento, wordpress, etc)
• Handling merchants tech queries on live chat/call.
• Owning the support documentation initiative.
• Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support.