Order fulfilment related issues.
Cashfree as a payment gateway helps merchants in accepting the payments. The orders are processed at the merchant’s end. In case of any order-related issues, such as delivery, delay, quality, return we urge you to connect with the merchant for faster resolution. Below are some of the FAQs related to order fulfilment that might help you:
- How do I check the status of my order?
- My order has not been delivered yet. Can you help me?
- I did not receive the order confirmation email from the seller. What should I do?
If the issue is unresolved for more than 10 business days, you can report the issue to us by filling this form. Once the issue has been reported, you will receive an update from Cashfree in 4-5 business days.
Cancellation/Return related issues
As a customer, you can raise a cancellation or a refund request to the merchant. The merchant then initiates a refund in Cashfree for the appropriate transaction. Once the refund is initiated by the merchant, Cashfree sends you a ‘refund initiated’ confirmation email.
The refund, once initiated, may take 5-7 business days to be credited to your account. Any issues regarding cancellation, refund, or return of orders should be directed to the merchant. Below are some of the FAQs related to refunds and cancellations that might help you:
- I have not received the refund for my cancelled order. What do I need to do?
- I have not received the refund for my failed transaction. What do I need to do?
- What is the status of my refund ?
If the merchant is unresponsive you can report the issue here , with all the transaction details, and Cashfree will step in to mediate and help solve the issue faster.
Fraudulent transactions or unauthorized purchases
If you wish to report any unauthorized purchases from your account or if you’d like to make a complaint on a fraudulent merchant, we request you to raise an issue here, with the following information:
- Payment date
- Unique Transaction Reference number
- The merchant name
- Bank statement with the transaction captured
We will look into this issue priority and resolve at the earliest.