> ## Documentation Index > Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Bill Fetch and Payment Error Codes > Cashfree BBPS Customer Operating Unit (COU) compliance response codes for failed bill fetch, validation, and payment requests, with retry categories. The Cashfree BBPS Customer Operating Unit (COU) API returns a compliance response code in `compliance_resp_cd` when a bill fetch, validation, or payment request fails. The accompanying `compliance_reason` gives the human-readable failure reason. Use these codes to identify the cause of a failure and to decide whether you can retry the request. ## Retry categories Each error code maps to a retry category that tells you how to handle the failure. The following categories apply across all error groups: * `NON_RETRIABLE`: the request will fail again with the same input. Do not retry the same request. Correct the customer details or inform the customer, as indicated by the reason. * `RETRIABLE`: the failure is temporary, usually a biller or network issue. Retry the request after a short delay. * `CONDITIONAL`: the outcome depends on inner error codes returned by the biller or the switch. Inspect the accompanying reason before you decide whether to retry. Some reasons include additional timing guidance, such as retrying later or on the next day. Always honour the timing hint in the reason before you retry. ## Bill fetch error codes The [Bill Fetch Response API](/docs/api-reference/other-apis/bbps-cou/bill-fetch/response) returns these codes when a fetch request fails. Fetch codes use the `BFR` prefix. | `compliance_resp_cd` | Reason | Category | | -------------------- | ------------------------------------------------------------ | --------------- | | `BFR001` | Incorrect or invalid customer account | `NON_RETRIABLE` | | `BFR002` | Invalid combination of customer parameters | `NON_RETRIABLE` | | `BFR003` | No bill data available | `NON_RETRIABLE` | | `BFR004` | Payment received for the billing period, no bill due | `NON_RETRIABLE` | | `BFR005` | Customer account is blocked or closed | `NON_RETRIABLE` | | `BFR006` | Customer account is not activated | `NON_RETRIABLE` | | `BFR007` | Bill due date has expired, bill details not available | `NON_RETRIABLE` | | `BFR008` | Unable to get bill details from biller | `RETRIABLE` | | `BFR009` | Scheduled downtime by biller, try again later | `RETRIABLE` | | `BFR010` | Unscheduled downtime by biller, try again later | `RETRIABLE` | | `BFR011` | Incomplete details in biller system, update customer profile | `NON_RETRIABLE` | | `BFR012` | ePayment not enabled for the dealer | `NON_RETRIABLE` | | `BFR013` | Maximum refill count reached | `NON_RETRIABLE` | | `BFR014` | Consumer has reported loss of cylinder | `NON_RETRIABLE` | | `BFR015` | Cannot take booking, consumer KYC not submitted | `NON_RETRIABLE` | | `BFR016` | One prior booking is pending against this consumer | `NON_RETRIABLE` | | `BFR017` | Price not yet set for nature or package code. Retry later. | `RETRIABLE` | | `BFR018` | Day-end not done, try after some time | `RETRIABLE` | | `BFR019` | Consumer number and distributor not matching | `NON_RETRIABLE` | | `BFR020` | LPG ID not found | `NON_RETRIABLE` | | `BFR021` | Vehicle registration number invalid or does not exist | `NON_RETRIABLE` | | `BFR022` | FASTag inactive or blocked, recharge not allowed | `NON_RETRIABLE` | | `BFR023` | FASTag exempted, recharge not allowed | `NON_RETRIABLE` | ## Bill validation error codes The [Bill Fetch Response API](/docs/api-reference/other-apis/bbps-cou/bill-fetch/response) returns these codes when a bill validation request fails. Validation codes use the `BVR` prefix. | `compliance_resp_cd` | Reason | Category | | -------------------- | --------------------------------------------------- | --------------- | | `BVR001` | Incorrect or invalid customer account | `NON_RETRIABLE` | | `BVR002` | Invalid combination of customer parameters | `NON_RETRIABLE` | | `BVR003` | Customer account is blocked or closed | `NON_RETRIABLE` | | `BVR004` | Customer account is not activated | `NON_RETRIABLE` | | `BVR005` | Invalid amount | `NON_RETRIABLE` | | `BVR006` | Customer account deactivated, pay to activate | `NON_RETRIABLE` | | `BVR007` | Incomplete details in biller system, update profile | `NON_RETRIABLE` | | `BVR008` | Customer account valid but no bill due | `NON_RETRIABLE` | | `BVR009` | Technical exception from biller | `RETRIABLE` | ## Payment posting error codes The [Bill Payment Response API](/docs/api-reference/other-apis/bbps-cou/bill-payment/response) returns these codes when a payment fails at the biller. Payment codes use the `BPR` prefix. | `compliance_resp_cd` | Reason | Category | | -------------------- | ------------------------------------------------------------------ | --------------- | | `BPR001` | Incorrect or invalid customer account | `NON_RETRIABLE` | | `BPR002` | Invalid combination of customer parameters | `NON_RETRIABLE` | | `BPR003` | Customer account is blocked or closed | `NON_RETRIABLE` | | `BPR004` | Customer account is not activated | `NON_RETRIABLE` | | `BPR005` | Payment cannot be accepted at this time | `RETRIABLE` | | `BPR006` | Payment request has been exceeded for the day. Retry the next day. | `NON_RETRIABLE` | | `BPR007` | Repeat payment request | `NON_RETRIABLE` | | `BPR008` | Due date expired, re-fetch to get current outstanding | `RETRIABLE` | | `BPR009` | Scheduled downtime by biller, try again later | `RETRIABLE` | | `BPR010` | Unscheduled downtime by biller, try again later | `RETRIABLE` | | `BPR011` | Payment amount different from current outstanding | `RETRIABLE` | | `BPR012` | FASTag top-up failed, try again later | `RETRIABLE` | ## Infrastructure error codes These codes indicate a transport or switch-level failure between the operating units, rather than a biller decision. Codes with the `BOU` prefix relate to the Biller Operating Unit, and codes with the `COU` prefix relate to the Customer Operating Unit. | `compliance_resp_cd` | Reason | Category | | -------------------- | --------------------------------------------------- | --------------- | | `BOU001` | Send failed to BOU | `RETRIABLE` | | `BOU002` | Inner error codes from BOU negative acknowledgement | `CONDITIONAL` | | `BOU003` | Timeout at BOU | `RETRIABLE` | | `BOU004` | BOU reversal retry failure | `NON_RETRIABLE` | | `BOU005` | BOU reversal response timeout | `NON_RETRIABLE` | | `BOU006` | Connect timeout at BOU | `RETRIABLE` | | `BOU007` | Read timeout at BOU | `RETRIABLE` | | `BOU008` | Unable to connect to BOU | `RETRIABLE` | | `BOU009` | Pending transaction timeout at BOU | `RETRIABLE` | | `COU001` | Send failed to COU | `RETRIABLE` | | `COU002` | Inner error codes from COU negative acknowledgement | `CONDITIONAL` | | `COU003` | COU reversal retry failure | `NON_RETRIABLE` | | `COU006` | Connect timeout at COU | `RETRIABLE` | | `COU007` | Read timeout at COU | `RETRIABLE` | | `COU008` | Unable to connect to COU | `RETRIABLE` |