> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order and Delivery

<AccordionGroup>
  <Accordion title="How do I check the status of my order?" onClick={() => posthog.capture('Accordion Clicked', { title: "How do I check the status of my order?" })}>
    When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants accept online payments.

    The orders are processed at the merchant's end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can [report it on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23how-do-i-check-the-status-of-my-order" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I have cancelled/returned my order and have not received the refund yet. Can you help me?" onClick={() => posthog.capture('Accordion Clicked', { title: "I have cancelled/returned my order and have not received the refund yet. Can you help me?" })}>
    Refunds typically take 5 to 10 working days to be credited, depending on the merchant’s refund policy and payment modes:

    UPI: Up to 5 working days

    Cards: Up to 7 working days

    Net Banking and others: 7 to 10 working days

    Once a refund is initiated, you will receive an email from Cashfree with details such as refund status (‘Refund Initiated’ or ‘Refund Processed’), Order ID, Refund ID, Payment Method, Date of Initiation, Date of Processing, and ARN(Acquirer Reference Number). The ARN, a unique ID from Cashfree’s partner bank, helps track the transaction in the bank statement. If the refund is processed but not credited, contact your bank with the ARN. If you haven’t received a ‘Refund Initiated’ email, contact the merchant. If they are unresponsive, feel free to [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23i-have-cancelledreturned-my-order-and-have-not-received-the-refund-yet-can-you-help-me" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I made payment using Cashfree, but the order is not showing on the seller website/app. How do I view my order?" onClick={() => posthog.capture('Accordion Clicked', { title: "I made payment using Cashfree, but the order is not showing on the seller website/app. How do I view my order?" })}>
    When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants accept online payments.

    The orders are processed at the merchant's end. To check the status of your order, we suggest that you contact the merchant.

    If you have not received the payment confirmation, you can [raise a request with us on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/)

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23i-made-payment-using-cashfree-but-the-order-is-not-showing-on-the-seller-websiteapp-how-do-i-view-my-order" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I did not receive the order confirmation email from the seller. What should I do?" onClick={() => posthog.capture('Accordion Clicked', { title: "I did not receive the order confirmation email from the seller. What should I do?" })}>
    The orders are processed at the merchant's end, when an order is placed successfully, the merchant sends order confirmation email.

    If you haven't received the order confirmation email from the merchant, do double-check your promotions, updates folder, or SPAM inbox. If the order confirmation email is not found, we suggest that you contact the merchant. If the merchant is not able to resolve your issue, you can [raise a request with us on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/)

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23i-did-not-receive-the-order-confirmation-email-from-the-seller-what-should-i-do" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I want to track my order, or I am unable to view my order on the seller's website/application. Can you help me?" onClick={() => posthog.capture('Accordion Clicked', { title: "I want to track my order, or I am unable to view my order on the seller\'s website/application. Can you help me?" })}>
    The orders are processed at the merchant's end. Cashfree is a payment gateway that helps merchants accept online payments.

    To know the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23i-want-to-track-my-order-or-i-am-unable-to-view-my-order-on-the-sellers-websiteapplication-can-you-help-me" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="I want to modify/exchange my order. Can you help me?" onClick={() => posthog.capture('Accordion Clicked', { title: "I want to modify/exchange my order. Can you help me?" })}>
    The orders are processed at the merchant's end. Cashfree is a payment gateway that helps merchants with accepting online payments only.

    To modify or exchange your order, we suggest that you contact the merchant. If the merchant is not responsive, you can [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23i-want-to-modifyexchange-my-order-can-you-help-me" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="My order has not been delivered yet. Can you help me?" onClick={() => posthog.capture('Accordion Clicked', { title: "My order has not been delivered yet. Can you help me?" })}>
    The orders are processed at the merchant's end.

    Cashfree is a payment gateway that helps merchants accept online payments.

    To know the status of your order delivery, we suggest that you contact the merchant.

    If the merchant is not responsive, you can [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23my-order-has-not-been-delivered-yet-can-you-help-me" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title=" I paid for a service, but it hasn't been delivered. What should I do?" onClick={() => posthog.capture('Accordion Clicked', { title: " I paid for a service, but it hasn\'t been delivered. What should I do?" })}>
    Cashfree is a payment gateway that helps merchants with accepting online payments only.

    To get an update on the service fulfilment, we suggest that you contact the merchant.

    If the merchant is not responsive, you can [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Forder-and-delivery%23-i-paid-for-a-service-but-it-hasnt-been-delivered-what-should-i-do" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>
</AccordionGroup>