> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Find answers to frequently asked questions about tracking refund statuses, timelines, and troubleshooting.

<AccordionGroup>
  <Accordion title="What is the status of my refund or reversal?" onClick={() => posthog.capture('Accordion Clicked', { title: "What is the status of my Refund/Reversal?" })}>
    Check the status of an initiated refund from the [Merchant Dashboard](https://merchant.cashfree.com/auth/login). Go to **Payment Gateway Dashboard** > **Transactions** > **Refunds** > **Initiated Refunds** and enter the **Order ID**.

    A refund goes through the following states:

    * **PENDING**: The refund is currently being processed. View detailed remarks by navigating to **Payment Gateway Dashboard** > **Transactions** > **Refunds** > **Initiated Refunds** > **Pending**.
    * **SUCCESS**: The refund is successfully processed and approved. The amount may take additional time to reflect in the customer's bank or payment account.
    * **CANCELLED**: The refund is cancelled. A notification is sent to the registered email ID on the [Merchant Dashboard](https://merchant.cashfree.com/merchants).
    * **ON HOLD**: The refund is temporarily on hold due to insufficient funds.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Frefunds%23what-is-the-status-of-my-refundreversal" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="How long does it take to receive a refund?" onClick={() => posthog.capture('Accordion Clicked', { title: "How long does it take to receive a refund?" })}>
    Refunds typically take 5 to 10 working days to be credited, depending on the merchant’s refund policy and payment modes:

    * **UPI**: Up to 5 working days.
    * **Cards**: Up to 7 working days.
    * **Net Banking and others**: 7 to 10 working days.
    * **Reversals**: Typically processed within 5 working days for all payment modes.

    Once a refund is initiated, you will receive an email from Cashfree with the following details:

    * **Refund status**: Refund Initiated or Refund Processed.
    * **Order ID and Refund ID**: Unique identifiers for your transaction.
    * **Payment Method**: Original mode of payment.
    * **Date of initiation and processing**: Timelines for when the request was made and completed.
    * **ARN (Acquirer Reference Number)**: A unique ID from the partner bank to track the refund in your bank statement.

    If the refund is processed but not credited, contact your bank with the **ARN**. If you have not received a **Refund Initiated** email, contact the merchant. If they are unresponsive, [report the issue on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/).

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Frefunds%23how-long-does-it-take-to-receive-a-refund" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  {" "}

  <Accordion title="What is an ARN number in refunds?" onClick={() => posthog.capture('Accordion Clicked', { title: "What is an ARN number in refunds" })}>
    The ARN (Acquirer Reference Number) is a unique ID provided by Cashfree's partner bank. It helps track the refund transaction in your bank statement.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Frefunds%23what-is-an-arn-number-in-refunds" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="Why is my refund delayed?" onClick={() => posthog.capture('Accordion Clicked', { title: "Why is my refund delayed?" })}>
    Refund processing time depends on the payment mode. Common reasons for delays include:

    1. **Clearing and settlement**: Refunds pass through payment networks and banks, where data matching and settlement depends on network efficiency.
    2. **Fraud checks**: Identity verification and risk reviews for flagged transactions can extend timelines.
    3. **Non-business days**: Processing is paused on weekends and public holidays, and resumes during business hours.

    If your refund is not received within 10 working days, [report it on the Cashfree report issue form](https://www.cashfree.com/en/report-issue/) with the payment date and **Order ID**.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Frefunds%23why-is-my-refund-delayed" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="If the status of the refund is on hold due to insufficient balance, then how do I recharge my wallet?" onClick={() => posthog.capture('Accordion Clicked', { title: "If the status of on hold due to insufficient then how do I recharge my wallet" })}>
    To add money to your Refund Wallet:

    1. Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login).
    2. Click the **Settings** icon in the upper-right corner.
    3. Under **Payment Gateway**, select **Wallets**.
    4. In the **Refund Wallet** section, select **Add money**. The virtual bank account details linked to your Cashfree Refund Wallet will appear.
    5. Transfer funds to the displayed bank account using NEFT, RTGS, or IMPS.

    Once you recharge, the credits should appear in your Cashfree wallet within 30 minutes. Your refund will then be auto-processed following the usual timeline.

    <img src="https://mintcdn.com/cashfreepayments-d00050e9/n-suTZf6s1RFRhjM/static/images/faq/FAQ.gif?s=a20ad1d8ff700793d4e6fa5fa8e25ef0" alt="Refund" width="1920" height="1080" data-path="static/images/faq/FAQ.gif" />

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=end-customer%2Frefunds%23if-the-status-of-on-hold-due-to-insufficient-then-how-do-i-recharge-my-wallet" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>
</AccordionGroup>