> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# External Analytics

<AccordionGroup>
  <Accordion title="I am not able to see events in the Meta Pixel Helper (Meta Pixel Ad Helper). Why?" onClick={() => posthog.capture('Accordion Clicked', { title: "I am not able to see events in the Meta Pixel Helper (Meta Pixel Ad Helper). Why?" })}>
    Browser-side events are not currently supported. The Meta Pixel Helper extension only detects browser-side events.

    Cashfree External Analytics integration supports server-side events only, which are pushed directly to the Meta Events Manager dashboard instead of the browser. As a result, events do not appear in the Meta Pixel Helper, but they are visible in the Meta Events Manager dashboard.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=payments%2Fexternal-analytics%23i-am-not-able-to-see-events-in-the-meta-pixel-helper-meta-pixel-ad-helper-why" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="How long does it take for events to appear in Meta Pixel?" onClick={() => posthog.capture('Accordion Clicked', { title: "How long does it take for events to appear in Meta Pixel?" })}>
    * After configuration in the Merchant Dashboard, events may take approximately **30 minutes to 1 hour** to appear in the Meta Events Manager.
    * It may take **24–48 hours** for the same events to become visible in Meta Ads reporting.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=payments%2Fexternal-analytics%23how-long-does-it-take-for-events-to-appear-in-meta-pixel" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>

  <Accordion title="What should I do if I am receiving duplicate events in Meta Pixel?" onClick={() => posthog.capture('Accordion Clicked', { title: "What should I do if I am receiving duplicate events in Meta Pixel?" })}>
    If you are receiving duplicate purchase events in the Meta Events Manager, events may be getting triggered from multiple sources.

    To avoid duplication, disable the `purchase` event from the Cashfree Merchant Dashboard. This prevents Cashfree from sending the purchase event and resolves the duplication issue.

    <iframe src="https://www.cashfree.com/devstudio/preview/pg/embed/faqFeedback?section=payments%2Fexternal-analytics%23what-should-i-do-if-i-am-receiving-duplicate-events-in-meta-pixel" style={{ width: "100%", height: "65px", border: "none" }} title="FAQs feedback component" />
  </Accordion>
</AccordionGroup>