> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# RTO Intelligence
> Use Cashfree RTO Intelligence to disable Cash on Delivery for high-risk shoppers automatically, lowering returns and protecting margins on every order.
Cashfree’s AI-powered Return to Origin (RTO) Intelligence reduces return orders and fraud by disabling Cash on Delivery for high-risk customers. Integrated with One-Click Checkout, it uses machine learning to predict RTO risk, improving delivery rates and reducing costs.
## Key features
* **Smarter RTO risk prediction**: Uses a machine learning model that goes beyond historical order count to improve the accuracy and precision of RTO risk assessment.
* **Enriched data inputs**: Enhances model performance by combining customer phone numbers, shipping addresses, cart items, merchant transaction history, and 10+ other parameters.
* **Shipping provider integration**: Connects with shipping partners such as Delhivery and Selloship to provide end-to-end order visibility, enabling more accurate risk prediction.
## Activate RTO intelligence
To activate RTO Intelligence:
1. Log in to the **[Merchant Dashboard](https://merchant.cashfree.com/auth/login)**.
2. Under **One-Click Checkout**, select **Access**.
3. In the left pane, select **COD & RTO**.
4. Select the **RTO Intelligence** tab.
5. Turn on the toggle in the top-right corner.
**Note**: You can't turn on the toggle if no shipping provider credentials are linked.
6. In the **Link a Shipping Provider** modal:
1. Select the shipping company from the **Shipping Company** dropdown.
2. Enter your **Username**.
3. Enter your **Password**.
4. Select **Add Now**.
