> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Dashboard

> Use the Cashfree Merchant Dashboard to track transactions, settlements, and refunds, configure payment links and virtual accounts, and manage fraud controls.

The Payment Gateway Merchant Dashboard provides a comprehensive interface for managing your payment operations. Access real-time insights, transaction data, settlement information, and configuration options through an intuitive navigation structure designed for efficient payment management.

<Steps>
  <Step title="Log in to the Merchant Dashboard.">
    Go to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login) and log in to your Cashfree account. If you don't have a Cashfree account, [sign up for a Cashfree account](https://merchant.cashfree.com/merchants/signup?source-action=docs%20page\&action=Sign%20Up\&button-id=StartNow_Navbar). Refer to [account onboarding](/help/account/account-activation), for more information.
  </Step>

  <Step title="Access Payment Gateway.">
    Navigate to **Payment Gateway** and click **Access** to proceed to the dashboard.
  </Step>
</Steps>

## Summary

The Summary section provides essential insights into your payment operations through two key pages:

<AccordionGroup>
  <Accordion title="Overview" icon="chart-line">
    The Overview page provides a real-time snapshot of your account's financial health and performance metrics.

    **Key metrics**

    * **Recent Settled Amount**: Displays the latest **Offline** and **Online** settled amounts with their respective settlement dates.
    * **Open Disputes**: Tracks dispute amounts and counts categorised by **Action Required** and **Under Review**.
    * **Risky Transactions**: Monitors fraud data from [RiskShield](/payments/risk-shield/overview), showing **Blocked** and **Flagged for Review** transaction amounts and counts.

    **Performance charts**

    Visualises transaction trends over a selected time range, for example, the last 7 days:

    * **Total Transactions**: Graph showing transaction volume and total amounts over time.
    * **Total Refunds**: Detailed view of refund amounts and counts.
    * **Average Transaction Value**: Trend line of the average value per transaction.
    * **Preferred Payment Methods**: Pie chart distribution of used payment modes, for example, UPI.
  </Accordion>

  <Accordion title="Analytics" icon="chart-bar">
    The Analytics section offers detailed reports to help you track performance and optimise your payment flows. It is organised into three main tabs:

    **Business trends**

    Analyse transaction performance over time with:

    * **Success Rate**: Graph displaying transaction success percentages filtered by payment modes. For example, Bank Transfer, UPI, Net Banking, Card, or Wallet.
    * **Number of Transactions**: View total successful transaction counts with comparative insights, for example, compared to last month.

    **Conversion rate**

    Understand your user journey and payment efficiency with:

    * **Payment Funnel Report**: Bar chart comparing "Number of orders created" versus "Payment attempted" versus "Paid Orders".
    * **Conversion Rate**: Visual gauge showing the overall percentage of successful conversions.
    * **Customer Insights**: Metrics for **Unique Customers** and **Repeat Customers** over selected time periods.
    * **Auto Retry**: Statistics on transactions saved via auto-retry mechanisms, including "Number of Auto Retry Transactions" and "Successful Transactions after Auto Retry".

    **Payment failure**

    Identify and resolve payment issues with:

    * **Payment Failure Insight**: Timeline graph showing failure rates across different hours or days.
    * **Average Payment Failures**: Chart highlighting failure sources, for example, Customer or Bank.
    * **Top Failure Reasons**: Detailed list of failure descriptions, rates, sources, and affected payment modes.

    For more information, refer to [Analytics](/payments/checkout/after/external-analytics).
  </Accordion>
</AccordionGroup>

## Transactions

The [Transactions](/payments/manage/transactions) section provides comprehensive details on all payment activities:

<AccordionGroup>
  <Accordion title="Payments" icon="credit-card">
    The Payments section displays all payment transactions processed through your Payment Gateway account. Use this section to track, filter, and export payment data for your transactions.

    Each payment entry includes the following details:

    * **Date and Time**: When the payment transaction was initiated.
    * **Transaction ID**: Unique identifier for the payment transaction.
    * **Transaction Amt.**: Payment amount in Indian Rupees (₹).
    * **Payment Method**: Payment mode used for the transaction, for example, UPI, NET BANKING, or CREDIT CARD.
    * **Status**: Current payment state, for example, User Dropped, Success, or Failed.
    * **Customer's Phone No.**: Customer's contact phone number.
    * **Order ID**: Your system's unique order identifier.
    * **Order Amt.**: Original order amount in Indian Rupees (₹).
    * **Customer Ref ID**: Customer reference identifier from your system.
  </Accordion>

  <Accordion title="Orders" icon="shopping-cart">
    The Orders section displays all payment orders created through your Payment Gateway account. Each order entry includes the following details:

    * **Date and Time**: When the order was created.
    * **Order ID**: Your system's unique order identifier.
    * **Order Amount**: Transaction amount in Indian Rupees (₹).
    * **CF Order ID**: Cashfree generated unique identifier.
    * **Order Type**: Payment gateway product used.
    * **Integration Type**: API integration method.
    * **Customer Name**: Customer who placed the order.
    * **Customer Phone**: Customer's contact number.
    * **Customer Email**: Customer's email address.
    * **Status**: Current order state, for example, Expired, Paid, or Pending.
  </Accordion>

  <Accordion title="Refunds" icon="rotate-left">
    The Refunds section displays all refund transactions processed through your Payment Gateway account. Use this section to track, manage, and export refund data across different refund types.

    The Refunds page is organised into three tabs:

    * **Initiated Refunds**: Manually triggered refund transactions.
    * **Batch Refunds**: Bulk refund operations processed together.
    * **Auto Refunds**: Automatically processed refunds based on predefined rules.

    Each refund entry includes the following details:

    * **Date and Time**: When the refund was initiated.
    * **Order ID**: Your system's unique order identifier.
    * **Refund Amt.**: Refund amount in Indian Rupees (₹).
    * **Order Amt.**: Original order amount in Indian Rupees (₹).
    * **CF Refund ID**: Cashfree generated unique refund identifier.
    * **Refund ARN**: Acquirer Reference Number for the refund transaction.
    * **Payment Mode**: Method used for the original payment, for example, NET BANKING or CREDIT CARD.
    * **Refund Speed**: Processing speed category, for example, Normal.
    * **Status**: Current refund state, for example, Onhold, Success, or Failed.
  </Accordion>

  <Accordion title="Disputes" icon="gavel">
    The Disputes section displays all payment disputes raised by customers through their banks or payment networks. Use this section to track, manage, and respond to disputes across different status categories.

    The Disputes page is organised into four tabs:

    * **Action Required**: Disputes that need immediate attention and response.
    * **Under Review**: Disputes currently being evaluated by the payment network or bank.
    * **Closed**: Disputes that have been resolved or finalised.
    * **All Disputes**: Complete list of all disputes across all statuses.

    The Action Required tab displays summary cards that show the urgency and volume of disputes requiring attention:

    * **Due Today**: Disputes marked as urgent that require response today, with total count and amount.
    * **Due Tomorrow**: Disputes marked as critical that require response by the next business day, with total count and amount.
    * **Insufficient Evidence**: Disputes that need additional supporting documentation, with total count and amount.

    Each dispute entry includes the following details:

    * **Updated On**: Date when the dispute was last modified.
    * **Created On**: Date when the dispute was initiated.
    * **Dispute ID**: Unique identifier for the dispute case.
    * **Order ID**: Your system's unique order identifier.
    * **Transaction ID**: Unique identifier for the disputed transaction.
    * **Type**: Dispute category or reason code.
    * **Dispute Amt.**: Amount being disputed in Indian Rupees (₹).
    * **Respond By**: Deadline for submitting your response.
    * **Action**: Available actions you can take on the dispute.
  </Accordion>

  <Accordion title="Suspicious Transactions" icon="shield-exclamation">
    The Suspicious Transactions section displays all payment transactions flagged by the system's fraud detection mechanisms. Use this section to monitor, investigate, and manage potentially fraudulent or high-risk transactions.

    Each suspicious transaction entry includes the following details:

    * **Created On**: Date when the transaction was flagged as suspicious.
    * **Order ID**: Your system's unique order identifier.
    * **Transaction ID**: Unique identifier for the flagged transaction.
    * **Suspicious Amt.**: Transaction amount flagged as suspicious in Indian Rupees (₹).
    * **Case ID**: Unique identifier assigned to the fraud investigation case.
    * **Status**: Current state of the investigation, for example, Under Review, Cleared, or Blocked.
  </Accordion>
</AccordionGroup>

## Settlements

The [Settlements](/payments/manage/settlements) section displays settlement transactions for funds processed through your Payment Gateway account. Use this section to track settlement cycles, view upcoming settlements, and monitor the status of funds being transferred to your bank account.

<AccordionGroup>
  <Accordion title="Online Settlements" icon="laptop">
    Track settlements for transactions processed through online payment methods, including verified transactions ready for settlement, transactions currently being processed, and completed settlements with currency details and dates.
  </Accordion>

  <Accordion title="Offline Settlements" icon="money-bill">
    Monitor settlements for transactions processed through offline payment methods, with the same level of detail as online settlements including transaction status, processing stages, and completion records.
  </Accordion>
</AccordionGroup>

The online and offline settlement pages display the following summary cards with key information about your funds:

* **Unsettled Amount**: Total amount pending settlement, displayed in Indian Rupees (₹). This card also displays your current settlement cycle, the time frame for fund settlement, for example, 2 working days.
* **Upcoming Settlement**: Next scheduled settlement amount in Indian Rupees (₹). This card also displays expected settlement by, the date when the next settlement is expected to be processed.

The online and offline settlement sections include the following types:

<AccordionGroup>
  <Accordion title="Standard" icon="file-invoice">
    Regular settlement transactions based on your configured settlement cycle. Each standard settlement entry includes the following details:

    * **Initiated At**: Date and time when the settlement was initiated.
    * **Transaction Period**: Date range of transactions included in the settlement.
    * **UTR**: Unique Transaction Reference number for the bank transfer.
    * **Settled Amt.**: Settlement amount transferred in Indian Rupees (₹).
    * **Status**: Current settlement state, for example, Processed, Skipped, or Pending.
  </Accordion>

  <Accordion title="Vendor" icon="store">
    Settlement transactions related to vendor or sub-merchant accounts. Each vendor settlement entry includes the following details:

    * **Date and Time**: When the settlement was initiated.
    * **Period**: Date range of transactions included in the settlement.
    * **Type**: Settlement type. AUTOM for automatic settlements or MANUAL for manually initiated settlements.
    * **Vendor ID**: Unique identifier for the vendor or sub-merchant account.
    * **Settlement ID**: Unique identifier for the settlement transaction.
    * **UTR No.**: Unique Transaction Reference number for the bank transfer.
    * **Adjustment Amt.**: Any adjustment amount applied to the settlement in Indian Rupees (₹).
    * **Settled Amt.**: Final settlement amount transferred in Indian Rupees (₹).
    * **Status**: Current settlement state, for example, SUCCESS or FAILED.
    * **Failure Reason**: Explanation if the settlement failed.
  </Accordion>
</AccordionGroup>

<Tip>
  To check dates when settlements are not processed due to bank holidays, select **View Settlement Holidays** in the upper-right corner.
</Tip>

## Virtual bank account configuration

The [Virtual Bank Account](/payments/vba/overview) Configuration section manages virtual bank accounts for automated payment reconciliation:

<AccordionGroup>
  <Accordion title="VBA Accounts" icon="building-columns">
    The VBA Accounts section displays all virtual bank accounts associated with your account. Use this section to view, search, and manage your virtual accounts.

    Each account card displays the following information:

    * **Virtual ID**: Unique identifier for the account.
    * **Name**: Name assigned to the virtual account.
    * **Status**: Current account state, **Active** or **Inactive**.
    * **A/c**: Virtual account number.
    * **IFSC**: Bank branch IFSC code.

    To create a new virtual bank account, select **Create VBA Account**.
  </Accordion>

  <Accordion title="Notification groups" icon="bell">
    The Notification Groups section allows you to manage teams that receive alerts regarding payments to your Virtual Bank Accounts (VBAs). These groups get notified by WhatsApp and email when payments are received.

    **Manage notification groups**

    * **View Groups**: See all configured notification groups with their assigned names and recipient counts.
    * **Create Group**: Select **Create Notification Group** to set up a new alert group.

    **Group details**

    Each notification group card displays:

    * **Group Name**: Name assigned to the notification group, for example, test\_group.
    * **Recipients**: Number of users in the group receiving notifications.

    To create a new notification group, select **Create Notification Group**.
  </Accordion>
</AccordionGroup>

## Payment links

The [Payment Links](/payments/no-code/payment-link) section enables creation and management of payment requests sent to customers:

<AccordionGroup>
  <Accordion title="All payment links" icon="link">
    The All Payment Links section displays all payment links, including batch links, generated through your account. Use this section to create new links, track their status, and monitor customer payments.

    **Manage payment links**

    * **Create Link**: Select **Create Payment Link** to generate a new payment request.
    * **Filter & Search**: Use the date dropdown (for example, Last Month) and **Search & Filter** to find specific links.
    * **View Options**: Adjust the number of rows displayed per page (default is 10).

    **Payment link details**

    The table displays the following information for each link:

    * **Created At**: Date and time when the link was generated.
    * **Created By**: User who created the link.
    * **Link ID**: Unique identifier for the payment link.
    * **CF Link ID**: Cashfree generated unique link identifier.
    * **Amount**: Requested payment amount in Indian Rupees (₹).
    * **Phone No.**: Customer's contact number associated with the link.
    * **Email ID**: Customer's email address associated with the link.
    * **Link Type**: Configuration of the link, for example, One-time (All methods).
    * **Status**: Current state of the link, for example, Active, Paid, or Expired.
  </Accordion>

  <Accordion title="Orders" icon="receipt">
    The Orders section displays all orders across all payment links. Use this section to track payments and monitor order statuses.

    **Manage orders**

    * **Filter & Search**: Use the date dropdown (for example, Last Month) and **Search & Filter** to find specific orders.
    * **View Options**: Adjust the number of rows displayed per page (default is 10).

    **Order details**

    The table displays the following information for each order:

    * **Date & Time**: Date and time when the order was created.
    * **Order ID**: Unique identifier for the order.
    * **Transaction ID**: Unique identifier for the transaction associated with the order.
    * **CF Link ID**: Cashfree generated unique link identifier associated with the order.
    * **Link ID**: Unique identifier for the payment link.
    * **Amount**: Order amount in Indian Rupees (₹).
    * **Phone No.**: Customer's contact number.
    * **Email ID**: Customer's email address.
    * **Status**: Current status of the order, for example, Success, User Dropped.

    For more information, refer to [Orders](/payments/no-code/payment-link#what-are-orders).
  </Accordion>
</AccordionGroup>

## Apps

The [Apps](/payments/other-products) section provides access to integrated applications and services that extend your payment gateway functionality.

* **Ecommerce Apps**: Install and manage direct integrations with ecommerce platforms like **Shopify** and **Shopify Onsite Card Payments**. Use these apps to accept payments directly on your store fronts.
* **Software Vendors**: Connect and manage relationships with Independent Software Vendors (ISVs). View available vendors, **Connect** new partners, or **Disconnect** existing integrations.
* **Other Apps**: Integrate with productivity and communication tools. For example, install the **Slack** app to receive notifications directly in your team's communication channels.

## Customers

The Customers section provides comprehensive insights into your customer base:

<AccordionGroup>
  <Accordion title="Active" icon="user-check">
    Displays customers who have successfully transacted in the selected time range. Each entry includes:

    * **Phone No.**: Customer's contact number.
    * **Latest Email**: Most recent email address used by the customer.
    * **Total Spends**: Total amount spent by the customer to date.
    * **Total Paid Txns**: Number of successful transactions completed.
    * **Last Transacted At**: Date and time of the most recent successful transaction.
    * **Preferred Mode**: Payment method most frequently used by the customer, for example, UPI or NET\_BANKING.
    * **Tags**: Custom labels assigned to the customer.
  </Accordion>

  <Accordion title="Unfulfilled" icon="user-clock">
    Shows customers who initiated a transaction but didn't make any successful transaction in the selected time range. Each entry includes:

    * **Phone No.**: Customer's contact number.
    * **Latest Email**: Most recent email address provided.
    * **Potential Spends**: Total value of attempted but incomplete transactions.
    * **Total Unpaid Txns**: Number of transaction attempts that were not completed.
    * **Last Attempted At**: Date and time of the most recent transaction attempt.
  </Accordion>
</AccordionGroup>

## Payment gateway products

Access additional [Payment Gateway products](/payments/other-products) that extend your payment capabilities:

<AccordionGroup>
  <Accordion title="One Click Checkout" icon="bolt">
    Enable faster transactions by saving customer payment information for
    streamlined repeat purchases. For more information, refer to [One Click Checkout](/payments/checkout/one-click-checkout).
  </Accordion>

  <Accordion title="Easy Split" icon="arrows-split-up-and-left">
    Automate payment distribution across multiple accounts or vendors for
    complex payment workflows. For more information, refer to [Easy Split](/payments/split/overview).
  </Accordion>

  <Accordion title="Payment Forms" icon="file-lines">
    Generate customised forms for specific customer segments, distributed via
    WhatsApp, email, and SMS channels. For more information, refer to [Payment Forms](/payments/no-code/payment-forms/overview).
  </Accordion>

  <Accordion title="Payment Buttons" icon="square-check">
    Create embeddable payment buttons for websites and applications with
    seamless integration capabilities. For more information, refer to [Payment Button](/payments/no-code/payment-button).
  </Accordion>

  <Accordion title="SoftPOS" icon="mobile">
    Software Point of Sale solution with Collection Point Management for
    physical and virtual locations, and payment methods configuration for
    contactless payment acceptance. For more information, refer to [SoftPOS](/payments/softpos/introduction).
  </Accordion>

  <Accordion title="flowWise" icon="route">
    Advanced payment routing and optimisation tools for enhanced transaction
    processing efficiency. For more information, refer to [flowWise](/payments/flowwise/overview).
  </Accordion>
</AccordionGroup>

## RiskShield

RiskShield provides comprehensive fraud prevention using machine learning technology:

<AccordionGroup>
  <Accordion title="Overview" icon="shield">
    Dashboard summary showing total risky transactions detected, blocked
    transactions, and overall fraud prevention performance metrics. For more information, refer to [RiskShield overview](/payments/risk-shield/overview).
  </Accordion>

  <Accordion title="Risky transactions" icon="triangle-exclamation">
    Detailed transaction information with risk scores, flagging reasons, and
    comprehensive analysis for security decision-making. For more information, refer to [Risky transactions](/payments/risk-shield/risky-transactions).
  </Accordion>

  <Accordion title="Smart rules" icon="wand-magic-sparkles">
    Configure and manage automated rules for suspicious transaction
    identification, with effectiveness tracking for fraud prevention
    optimisation. For more information, refer to [Smart rules](/payments/risk-shield/new-smart-rules).
  </Accordion>

  <Accordion title="Custom lists" icon="list-check">
    Create and manage custom lists of blocked or allowed customers, payment methods, and other parameters. Works with [Transactions](#transactions) monitoring. For more information, refer to [Blacklists](/payments/risk-shield/my-blacklists).
  </Accordion>
</AccordionGroup>

## Reports

The [Reports](/payments/manage/reports) section provides comprehensive reporting tools:

<AccordionGroup>
  <Accordion title="Download reports" icon="download">
    Generate reports by selecting date ranges and report types, then download in
    preferred formats for immediate analysis and record-keeping. For more information, refer to [Download Reports](/payments/manage/reports#steps-to-download-reports-from-the-merchant-dashboard).
  </Accordion>

  <Accordion title="Schedule reports" icon="calendar-clock">
    Automate report generation and delivery with customizable frequency (daily,
    weekly, monthly), report types, and delivery preferences. For more information, refer to [Schedule Reports](/payments/manage/reports#schedule-reports).
  </Accordion>
</AccordionGroup>

## Developers

The Developers section provides technical integration tools and resources:

<AccordionGroup>
  <Accordion title="API Keys" icon="key">
    Generate and manage Application Programming Interface (API) keys required for payment gateway integration with your applications and websites. For more information, refer to [authentication](/api-reference/authentication#generate-api-keys).
  </Accordion>

  <Accordion title="API Logs and Alerts" icon="scroll">
    View detailed logs of all API calls for comprehensive debugging, integration issue resolution, and usage monitoring. For more information, refer to [API Logs](/payments/online/go-live/api-logs).
  </Accordion>

  <Accordion title="Webhooks" icon="webhook">
    Configure web hook endpoints to receive real-time notifications about payment events, enabling automated workflows and system integration. For more information, refer to [Webhooks](/payments/webhooks).
  </Accordion>

  <Accordion title="Rate Limits" icon="gauge">
    Monitor and manage API rate limits to ensure optimal performance, prevent service disruptions, and maintain system stability. For more information, refer to [Rate Limits](/api-reference/payments/rate-limits).
  </Accordion>

  <Accordion title="Whitelisting" icon="shield-check">
    Configure IP allow listing to restrict API access to specific addresses, enhancing security and controlling system access. For more information, refer to [Whitelisting](/payments/online/go-live/whitelist).
  </Accordion>

  <Accordion title="Checkout Analytics" icon="chart-pie">
    Access detailed analytics about checkout performance including abandonment rates, completion times, and user behaviour insights. For more information, refer to [Checkout Analytics](/payments/checkout/after/external-analytics#one-click-checkout-occ-events).
  </Accordion>
</AccordionGroup>

## Downtimes

The [Downtimes](/payments/manage/downtimes) section monitors payment gateway availability and maintenance schedules:

<AccordionGroup>
  <Accordion title="Active Downtimes" icon="circle-exclamation">
    View current downtimes affecting the payment gateway, categorised by severity levels:

    * **High**: Critical issues (red indicators).
    * **Medium**: Moderate impacts (orange indicators).
    * **Low**: Minor issues (blue indicators).
  </Accordion>

  <Accordion title="Upcoming Downtimes (next 2 days)" icon="calendar-days">
    Monitor planned maintenance and scheduled downtimes for the next two days, helping you prepare for potential service interruptions and plan business operations accordingly.
  </Accordion>
</AccordionGroup>

<Note>
  Access complete downtime history and use filtering options for searches for specific time periods through the **View All** functionality.
</Note>

<div class="hidden" data-table-of-contents="bottom">
  <p class="mt-4 font-medium flex items-center gap-2 related-docs-heading">
    <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" class="w-4 h-4">
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      <path d="M21 4h-7a2 2 0 0 0-2 2v13a2 2 0 0 1 2-2h7z" />
    </svg>

    <span>Related topics</span>
  </p>

  <ul>
    <li>
      <a href="/payments/risk-shield/overview">RiskShield Overview</a>
    </li>

    <li>
      <a href="/payments/vba/overview">Virtual Bank Account Overview</a>
    </li>

    <li>
      <a href="/payments/no-code/payment-link">Payment Links Overview</a>
    </li>

    <li>
      <a href="/payments/checkout/one-click-checkout">One Click Checkout</a>
    </li>

    <li>
      <a href="/payments/split/overview">Easy Split Overview</a>
    </li>
  </ul>
</div>