> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes States

> Track every Cashfree dispute through its lifecycle states, from creation to representment and final resolution, with descriptions of each chargeback stage.

Once a dispute is created, there are multiple stages involved in Cashfree Payments until a resolution is reached. The status of the dispute will change according to the decisions taken by the parties involved. These stages are mentioned in the table below.

## Dispute states

| Dispute states             | Description                                                                                                                                                                                                                                                     |
| -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Action Required            | This status indicates that the dispute is created and action needs to be taken from your end. Actions such as accepting the dispute, contesting the dispute, or re-uploading the documents due to insufficient evidence are part of the action required status. |
| Under Review               | This status indicates that you have submitted the documents and Cashfree Payments has forwarded your documents to the concerned authorities who take the final decision.                                                                                        |
| Closed (Merchant Won)      | This status indicates that the authorities/customer accept the documents and you win the dispute. The dispute is closed after this.                                                                                                                             |
| Closed (Merchant Lost)     | This status indicates that the proofs submitted are rejected by the concerned authorities/customer and you have lost the dispute.                                                                                                                               |
| Closed (Merchant Accepted) | This status indicates that you have accepted the dispute and your customer will automatically be refunded the amount from your balance.                                                                                                                         |

<Warning> Your customer can raise a pre-arbitration or an arbitration even for a dispute that is Closed (Merchant Won).</Warning>

### Dispute states workflow

The image below depicts the dispute status.

<Frame caption="Dispute Status">
  <img src="https://mintcdn.com/cashfreepayments-d00050e9/JZc-JzI9LQpTeTyY/static/payments/disputes/dispute-status.png?fit=max&auto=format&n=JZc-JzI9LQpTeTyY&q=85&s=17dc913b16673dce772b9d2d57d5cd55" width="1200" height="567" data-path="static/payments/disputes/dispute-status.png" />
</Frame>

<Warning>If you do not respond to a dispute within the deadline, you will lose the dispute and the amount will be refunded to the customer.</Warning>