> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Details

This guide provides step-by-step instructions on how to view refund and auto refund-related information using the **[Merchant Dashboard](https://merchant.cashfree.com/auth/login)**.

## Viewing refund details

1. Log in to the [Merchant Dashboard](https://merchant.cashfree.com/auth/login).

2. Select **Payment Gateway** from the home page.

3. Under the **Transaction Data** section, select **Refunds**.

4. Select the applicable refunds tab. You can view the following refund tabs:
   * **Initiated Refunds**: View all initiated refunds
   * **Batch Refunds**: Access details of refunds processed in batches
   * **Auto Refunds**: Access details of auto refunds processed by Cashfree

5. Apply the following filters as needed to refine search results:
   * **Timeframe**: Filter refunds within a specific period.
   * **Transaction ID**: Find refund data for a particular transaction.
   * **Refund ID**: Retrieve details for a specific refund.
   * **Order ID**: Search for refunds associated with a specific order.
   * **Customer Phone Number**: Look up refunds by customer phone number.
   * **Email**: Fetch refund details linked to a specific email ID.
   * **Refund Status**: Filter refunds based on their status (**Pending**, **Processed**, **Failed**, etc.).
   * **Refund ARN**: Search using the Acquirer Reference Number.

6. Click on the **Refund ID** to open the detailed refund information section to view the following details:

   * **Refund ETA** (For pending refunds)
   * **Order ID**
   * **Customer Details**
   * **Refund Status**
   * **Refund ID**
   * **Refund ARN** (Acquirer Reference Number)
   * **Refund Speed** (**Instant** / **Standard**)
   * **Refund Processed Date**

   <img height="200" noZoom src="https://mintcdn.com/cashfreepayments-d00050e9/3p7irhmTjRVwqRH8/static/payments/manage/refund-details.png?fit=max&auto=format&n=3p7irhmTjRVwqRH8&q=85&s=9da6cf17896d3c71b28f2e04a4f2a726" data-path="static/payments/manage/refund-details.png" />

## Additional features

Use the following options to refine results on the transaction details page:

* **Date Range**: Filter results by a specific date range.
* **Search**: Search the transactions using the following:
  * **Order ID**
  * **Transaction ID**
  * **Refund ID**
  * **CF Refund ID**
  * **Refund ARN**
  * **Email ID**
* **Filters**: Narrow down transactions using the following status:
  * **Refunded**
  * **Pending**
  * **Onhold**
  * **Cancelled**

<Note>
  **Note**

  * Verify your filters and timeframe selection if you cannot find refund data.
  * Contact the [support team](https://merchant.cashfree.com/merchants/landing?env=prod\&raise_issue=1) for assistance if you encounter any discrepancies.
</Note>