Use form to report issue with payment you made via Cashfree PG
Deducted at bank but failed at Cashfree

We reconcile transactions with bank on daily basis and inform the merchants about transactions which were not captured earlier. Either your order will get processed or a refund will be issued. Once refunded, it takes 5-7 business days to reflect in your bank account.

Want to cancel an order and get refund

Please reach out to merchant support team directly for cancellation queries. Once the merchant raises the refund request with Cashfree, it will get processed as per the standard refund timeline.

Report an issue
Have you contacted the merchant?
Yes
No

Ready to get started?

With Cashfree Payments, collect payments, make payouts, manage international payments and more. Start now by creating your account or Contact Sales to explore custom solutions.

  • Easy onboarding

  • Dedicated Account Manager

  • API access

  • 24x7 support