Report Payment Issue - Cashfree Payment Gateway
Overview
Use this form to report issues with payments you made via Cashfree Payment Gateway (PG). This page helps customers resolve common payment problems including failed transactions and refund requests.
Common Payment Issues
Deducted at Bank but Failed at Cashfree
We reconcile transactions with bank on daily basis and inform the merchants about transactions which were not captured earlier. Either your order will get processed or a refund will be issued. Once refunded, it takes 5-7 business days to reflect in your bank account.
Want to Cancel an Order and Get Refund
Please reach out to merchant support team directly for cancellation queries. Once the merchant raises the refund request with Cashfree, it will get processed as per the standard refund timeline.
Report an Issue
Before reporting an issue, you will be asked:
Have you contacted the merchant?
About Cashfree Payments
Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to collect payments, make payouts, manage international payments, and more. Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.
Regulatory Authorizations
RBI Authorised Payment Aggregator License
- Certificate of Authorisation No. 266/2025
RBI Authorised Prepaid Payment Instrument (PPI) Provider
- Certificate of Authorisation No. 209/2024
Products and Services
Collect Payments
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Escrow as a Service
International Payments
- Accept International Payments
- International Payment Gateway
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- Secure ID (KYC Verification)
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- KYC Link
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Other Products
- Instant Settlements
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Integrations
- Shopify
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- Affiliate Program
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Resources
Documentation and Support
- Documentation
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- Join Discord for Query Resolution
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Free Tools
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Guides
- Recurring Payment Methods
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- NACH Mandate
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Company Information
- About Us
- Newsroom
- Careers Hiring
Getting Started
Cashfree Payments offers:
- Easy onboarding
- Dedicated account manager
- API access
Collect customer payments, make payouts, manage international payments and so much more. Create your account or contact experts to explore custom solutions.
Legal and Policies
- Terms
- PPI Terms
- Privacy
- Grievance Policy
© 2026 Cashfree Payments India Private Limited