Cashfree Payments Support - How Can We Help You?

Get instant resolution to all your queries with Cashfree Payments. This page provides comprehensive support resources for merchants and customers using Cashfree Payments services.

Support Options

Cashfree Payments offers multiple support channels to address different types of queries and issues.

Merchant Support

Get answers to queries related to account activation, products, pricing, settlements, and other merchant-specific concerns. Access merchant support through the dedicated contact page.

Customer Support

For customers who have made payments via Cashfree Payments, dedicated customer support is available to address payment-related queries and issues. Report issues through the customer support portal.

Customer Grievance Policy

Cashfree Payments maintains a structured mechanism for prompt redressal of all customer grievances. Review the complete grievance redressal policy for detailed information on the complaint resolution process.

Knowledge Base

Access comprehensive documentation and guides to get started with Cashfree Payments. The knowledge base provides detailed information about products, integration, and best practices.

Contact Information

Cashfree Payments Address

Cashfree Payments India Pvt Ltd Building No. 7, 10th Floor Ecoworld, Sarjapur Marathalli Outer Ring Road Bellandur, Bengaluru Karnataka, India 560103

Nodal Officers

Nodal Officer - Grievance Redressal: Mr. Vaibhav Kaushal Email: [email protected]

Nodal Officer - LEA Support: Mr. Shaik Mohammed Aftab Alam Email: [email protected]

About Cashfree Payments

Cashfree Payments enables 1 Million+ growing businesses in India and across the globe to collect payments, make payouts, manage international payments, and more. Cashfree Payments is backed by SBI, Y Combinator, Krafton, and Apis partners and was incubated by PayPal.

Regulatory Authorizations

RBI Authorised Payment Aggregator License Certificate of Authorisation No. 266/2025

RBI Authorised Prepaid Payment Instrument (PPI) Provider Certificate of Authorisation No. 209/2024

Getting Started with Cashfree Payments

Businesses can create an account to start collecting customer payments, making payouts, managing international payments, and more.

Account Benefits

Easy onboarding
Dedicated account manager
API access

Products and Services

Collect Payments

Payment Gateway
flowWise
RiskShield Payment Gateway
RiskShield Payouts
Payment Links
Buy Now Pay Later
Payment Forms
Easy Split
BBPS-Biller
softPOS
UPI QR Code
One Click Checkout

Recurring Payments

Subscriptions
UPI AutoPay
eNACH

Make Payouts

Payouts
Cashgram
Fund Sources (Connected Banking)

Escrow as a Service

One Escrow

International Payments

Accept International Payments
International Payment Gateway
Global Collections (International Wire Transfer)
Global Payouts
Send International Payments (Outward Remittance)

Verify Identity

Secure ID (KYC Verification)
Bank Account Verification
IFSC Verification
Reverse Penny Drop Verification
Aadhaar Verification
Aadhaar eSign
Passport Verification API
Driving License Verification API
DigiLocker API
GST Verification
KYC Link
Face Match API
Geolocation API

Other Products

Instant Settlements
Money Transfer

Integrations

Cashfree Payments integrates with popular e-commerce and business platforms:

Shopify
Wix
WooCommerce
PayPal
WordPress
Zoho

Partner Programs

Affiliate Program
Embedded Payments
Integrations & Offers

Developer Resources

Comprehensive Documentation
API Access
Integration Guides
Discord Community for Query Resolution

Additional Resources

Free Tools

GST Verification Tool
GST Calculator Tool
CAGR Calculator
ROI Calculator

Guides

Recurring Payment Methods
API Banking
NACH Mandate
Payment Gateway Settlements

Help & Support

Support Portal
Customer Query Resolution
Bank Downtime Detector
Discord Community

Policies and Terms

Terms and Conditions
PPI Terms
Privacy Policy
Grievance Redressal Policy