Report an Issue - Cashfree Payments

Cashfree Payments provides a dedicated issue reporting system for customers who have made payments through merchants using the Cashfree payment gateway. This page helps you report and resolve issues related to orders, payments, refunds, fraud, disputes, and chargebacks.

How to Report an Issue

To report an issue with a transaction processed through Cashfree Payments, you will need to provide the following information:

Required Information

Merchant/Website Name: The name of the merchant or website where the payment was made
Order ID/Reference ID: The unique identifier for your transaction
Date of Receipt: When the transaction occurred
Issue Type: Select from the following categories:
- Order Related
- Payment Related
- Refund Related
- Report a Fraud
Name: Your full name
Email Address: The email address provided during purchase
Phone Number: Your contact phone number
Additional Details: Any other relevant information about your issue

Submission Process

After filling out all required fields, submit your issue report. The form is protected by reCAPTCHA, and Google Privacy Policy & Terms of Service apply.

Frequently Asked Questions

View all FAQs

Orders and Delivery

How do I check the status of my order?

When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants with accepting online payments. The orders are processed at the merchants end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.

I did not receive the order confirmation email from the seller. What should I do?

This is a common issue category. For detailed assistance, please refer to the complete FAQ section or submit an issue report.

My order has not been delivered yet. Can you help me?

For order delivery issues, contact the merchant directly as Cashfree is the payment gateway and orders are processed by the merchant. If the merchant is not responsive, you can report the issue through this page.

I have cancelled/returned my order and have not got the refund yet. Can you help me?

For refund-related issues after order cancellation or return, you can report the issue using the "Refund Related" category in the issue reporting form.

Issue Categories

The following issue categories are available for reporting:

Payment Related: Issues with payment processing, failed transactions, or payment confirmation
Refunds: Issues related to refund processing, delayed refunds, or refund status
Disputes and Chargeback: Issues involving payment disputes or chargeback requests
Report a Fraud: Report fraudulent transactions or suspicious activity
Subscriptions: Issues related to subscription payments or recurring billing

About Cashfree Payments

Cashfree Payments is a payment gateway that helps merchants accept online payments. When you make a purchase through a merchant using Cashfree, the payment is processed through Cashfree's infrastructure, but the order fulfillment and customer service are handled by the merchant.

Trust and Scale

Cashfree Payments is trusted by businesses and loved by developers:

1 Million+ Businesses Served: Over one million businesses use Cashfree Payments
USD 80B+ Processed Annually: Cashfree processes over 80 billion USD in transactions annually
600M+ Bank Accounts Served: The platform serves over 600 million bank accounts

Getting Help

If you need assistance with a transaction processed through Cashfree Payments:

First Contact the Merchant: Since Cashfree is the payment gateway and merchants handle order processing, contact the merchant directly for order-related issues
Check Your Email: Look for the payment confirmation email from Cashfree sent after successful transaction
Report an Issue: If the merchant is not responsive or you have payment/refund issues, use the issue reporting form on this page
View FAQs: Check the complete FAQ section for additional help

Join high growth businesses that trust Cashfree Payments