Payouts transfer initiated but not credited to the customer?

The transfer will be done instantly

If the customer states that the money is not credited, please check for the status of the transfer as follows: 
Log in to Merchant Dashboard -> Under 'Payouts' ->Select 'Transfers' ->Check 'Status' of the respective transfer

If the status is Successful, share the UTR with the customer to check with their respective bank.


If the status is Reversed, inform the customer to check the bank account status as the money got reversed to your account.
If the status is Failed, re-initiate the transfer.
If the status is Pending, the transfer may reach the final status in 24hrs as per the bank timelines.
If the status is Sent to Beneficiary, inform the customer to wait for 24hrs as the money is with the remitter bank.

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