How to resolve the signature mismatch error?


At the time of initiating a payment if you see “signature mismatch” error, it could be due to any of the two reasons -

  • You have entered incorrect credentials (appId/secret key) - for test or production
  • The parameters (orderId, order amount etc) are incorrect or missing

Whenever you encounter a signature mismatch error go back to the payment page and follow the below steps to debug this further. See the video below for more details.

  • Right-click on the page and select inspect 
  • Go to the Network tab and check both the options Preserve log and Disable cache
  • Make sure to clear the network activity section before proceeding
  • Click on Payment button (to make the payment)
  • Once you click on the payment button, you will see a submit document being added to the network activity area
  • Click on submit (doc) and scroll down, you will see the form data which specifies your appId, orderId, signature, etc
  • Copy the parameter values and use the tool below, depending on the integration mode you are using.


Merchant hosted  

Seamless Basic 


Seamless pro

You should verify that signature you have generated matches with the one being generated by the above tool.  



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