With Cashfree do COD order refunds and payment gateway refunds. Gain customer trust, enhance user experience and increase customer retention.
Scroll down to learn more about
our refund solutions.
1) instant refunds
2) cash on delivery - COD refunds
3) card pre-authorization
Enable instant refunds on Cashfree payment gateway and do refunds to the original payment source instantly.
Get real-time tracking of the processing speed and the status of the initiated refund.
Integrate to do Cash On Delivery orders refunds.
Shopify & Magento
You can use Shopify or Magento refund flow or use Cashfree dashboard for integrated refunds.
Other Payment Gateways
Integrate with Cashfree instant Refund API to send payment details, and track the real-time status of refunds with Cashfree Dashboard.
Travel & hospitality
Nykaa uses Cashfree to send speedy refunds to customers. Once the customer requests a refund, operations team reviews it and money is transfered instantly to customer's account.
The biggest problem with COD order refunds is the unavailability of payment details. We solved it with Cashgram.
1) create a cashgram link and notify the user via email, WhatsApp or SMS.
2) the user enters her bank account/UPI ID/Paytm no. /Debit card or Amazon Wallet id
3) user receives a refund amount to the preferred account.
Use the Dashboard or API.Know More
What’s better than instant refunds? Not having to refund at all.
When your customer places an order, you can temporarily block some amount of funds on her card using Pre-authorization. If the order is modified or is canceled within a specific time frame (typically 7-9 days), you can mark the transaction void and the block is lifted.
Pre Authorisation Flow
customer makes payment
payment gateway holds the money for 7-9 days
customer request refunds
transaction gets void, refund gets intiated
Book now, pay later with guaranteed payments
Improved customer experience -- no upfront debit on purchase and instant refund on marking transaction void
No payment gateway transaction cost (TDR) on cancelled orders.
Achieve better operational efficiency - no more refund requests entry in the system and manual refunds.
Refunds will be instant to payments made via debit cards, wallets & UPI. However, refunds to certain credit cards can take a day.
No, refund once processed can not be reversed. In the case of card payments, a chargeback can, however be filed.
Yes. But, merchants using other payment gateways and sending payment details need to be PCI DSS compliant.
Yes, instant refunds can be done for international payments.
Yes, instant refunds can be done directly to any Indian bank account.
Yes, instant refunds can be done directly to Phonepe, Amazon Pay & Paytm wallet.
Yes, instant refunds can be done directly to all UPI IDs.