Faster refunds mean happy customers Refunds do not need to take 7-10 days

Do faster refunds - online orders, COD orders and deposits with our advanced refund solutions.

Do partial or full refunds

Initiate refunds from Dashboard or via API

Save payment gateway charges on canceled orders with Pre-auth.

Making refunds faster for brands people love

  • python
  • python
  • ruby
  • php
  • 15000+
    businesses

Do your customer refunds take more than 3 working days?

With Cashfree, refund payment gateway and COD orders instantly. Gain customer trust, enhance user experience and increase customer retention.

Scroll down to learn more about
our refund solutions.

  • 1) instant refunds

  • 2) cash on delivery - COD refunds

  • 3) card pre-authorization

Instant Refunds

Enable instant refunds on Cashfree payment gateway and do refunds to the original payment source instantly.

Connect with ERP

Integrate with your internal product via simple API and trigger refunds.

Advanced tracking and analytics

Get real-time tracking of the processing speed and the status of the initiated refund.

  • Net Banking

  • UPI

  • Cards

  • Paytm

  • Amazon

COD orders refunds

Integrate to do Cash On Delivery orders refunds.

Shopify & Magento

You can use Shopify or Magento refund flow or use Cashfree dashboard for integrated refunds.

Other Payment Gateways

Integrate with Cashfree instant Refund API to send payment details, and track the real-time status of refunds with Cashfree Dashboard.

Ideal For

View API DOCs
  • Travel & hospitality
    -online booking

  • E-Commerce

  • Hyper-Local

  • Events and
    shows booking

Case Study

Nykaa uses Cashfree to send speedy refunds to customers. Once the customer requests a refund, operations team reviews it and money is transfered instantly to customer's account.

Cash on Delivery Order Refunds

The biggest problem with COD order refunds is the unavailability of payment details. We solved it with Cashgram.

  • 1) create a cashgram link and notify the user via email, WhatsApp or SMS.

  • 2) the user enters her bank account/UPI ID/Paytm no. /Debit card or Amazon Wallet id

  • 3) user receives a refund amount to the preferred account.

Use the Dashboard or API.

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Cards Pre-authorization

What’s better than instant refunds? Not having to refund at all.

When your customer places an order, you can temporarily block some amount of funds on her card using Pre-authorization. If the order is modified or is canceled within a specific time frame (typically 7-9 days), you can mark the transaction void and the block is lifted.

Pre Authorisation Flow

  • customer makes payment

  • payment gateway holds the money for 7-9 days

  • customer request refunds

  • transaction gets void, refund gets intiated

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Preauthorization benefits
to businesses

  • Book now, pay later with guaranteed payments

  • Improved customer experience -- no upfront debit on purchase and instant refund on marking transaction void

  • No payment gateway transaction cost (TDR) on cancelled orders.

  • Achieve better operational efficiency - no more refund requests entry in the system and manual refunds.

Ixigo gives the unique advantage of refund in
case preferred berth is not allotted, thanks to
the Pre-authorization feature.

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FAQ

Refunds will be instant to payments made via debit cards, net banking, wallets & UPI. However, refunds to certain credit cards can take a day.

No, refund once processed can not be reversed. In the case of card payments, a chargeback can, however be filed.

Yes. But, merchants using other payment gateways and sending payment details need to be PCI DSS compliant.

Yes, instant refunds can be done for international payments.

Yes, instant refunds can be done directly to any Indian bank account.

Yes, instant refunds can be done directly to Phonepe, Amazon Pay & Paytm wallet.

Yes, instant refunds can be done directly to all UPI IDs.