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Faster refunds mean happy customers Refunds do not need to take 7-10 days
Do instant refunds for online orders, COD orders and deposits with our advanced refund solutions.
  • Do partial or full refunds

  • Initiate refunds from Dashboard or via API

  • Save payment gateway charges on canceled orders with Pre-auth





Processed annually


Bank accounts served

Do your customer refunds take more than 3 working days?

With Cashfree do COD order refunds and payment gateway refunds. Gain customer trust, enhance user experience and increase customer retention.

  • Instant refunds

  • Cash on delivery - COD refunds

  • Card pre-authorization

The biggest problem with COD order refunds is the unavailability of payment details. We solved it with Cashgram. 1) create a cashgram link and notify the user via email, WhatsApp or SMS. 2) the user enters her bank account/UPI ID/Paytm no. /Debit card or Amazon Wallet id 3) user receives a refund amount to the preferred account. Use the Dashboard or API.

Know More

What’s better than instant refunds? Not having to refund at all. When your customer places an order, you can temporarily block some amount of funds on her card using Pre-authorization. If the order is modified or is canceled within a specific time frame (typically 7-9 days), you can mark the transaction void and the block is lifted. Pre Authorisation Flow customer makes payment payment gateway holds the money for 7-9 days customer request refunds transaction gets void, refund gets intiated

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Have more questions?

Visit our support page
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Shopify & Magento
  • You can use Shopify or Magento refund flow or use Cashfree dashboard for integrated refunds.

Other Payment Gateways
  • Integrate with Cashfree instant Refund API to send payment details, and track the real-time status of refunds with Cashfree Dashboard.

Ideal For

  • Travel & hospitality

  • E-Commerce

  • Hyper-Local

  • Events and shows booking



Hear what our customers have to say
Rajnish Kumar
"High demand and low availability of trains and technical glitches sometimes make it difficult for train users to get their preferred berth after making an online payment, which leads to automatic cancellation of the booking. The preauthorisation feature on ixigo trains app, in this scenario, will initiate instant refunds providing our users a hassle-free booking experience and will ensure user gets the money back in the account almost instantly."
Rajnish Kumar
Co-Founder & CTO, Ixigo
Frequently Asked Questions
Refunds will be instant to payments made via debit cards, wallets & UPI. However, refunds to certain credit cards can take a day.
No, refund once processed can not be reversed. In the case of card payments, a chargeback can, however be filed.
Yes. But, merchants using other payment gateways and sending payment details need to be PCI DSS compliant.
Yes, instant refunds can be done for international payments.
Yes, instant refunds can be done directly to any Indian bank account.
Yes, instant refunds can be done directly to Phonepe, Amazon Pay & Paytm wallet.
Yes, instant refunds can be done directly to all UPI IDs.

Have more questions?

Visit our support page

Ready to get started?

Collect customer payments, make payouts, manage international payments and so much more. Create your account or contact our experts to explore custom solutions.

  • Easy onboarding

  • Dedicated account manager

  • API access

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