All the disputes where action needs to be taken can be found on the Disputes page under the 'Action Required' Tab.
Steps: Login to the merchant dashboard > Payment Gateway > Transactions > Disputes > Action Required > Take Action > Upload Documents
Following are the documents that are required when contesting a case:
- Delivery/Service Proof- Proof that the cardholder/customer received the goods or services.
- Shipping Proof- Proof that the address was verified by you and goods were shipped to the address provided by the customer.
- Statement of Service- Account Statement of wallet where funds were loaded by customer.
- Proof of Service Used- Acknowledgement from the customer on the usage of services in case of a recurring transaction.
- Cancellation of Service Proof- Document showing that you were able to provide merchandise to the customer and that the customer has cancelled prior to the delivery date.
- Refund Proof- Details of Refund provided to the customer if done via any other mode before the dispute was initiated.
- Business model explanation- A letter that shows how the merchant's business operates once the customer has made the payment.
- Extra Charges Declaration- Terms and conditions that state that your customer would be accounted for extra charges.
- Terms & Conditions- Terms and conditions that explain the refund/cancellation policies of the merchant.
- Customer Withdrawal Letter- Proof that shows that the cardholder/customer no longer disputes the transaction and the dispute was resolved.
- Certificate of Authenticity- Original purchase receipts issued by the manufacturer showing that the products sold by you are genuine.
- Reseller Agreement- A legal document that authorizes you to sell products manufactured by the manufacturer.
