Can Relay talk to customers in their own language?
Can Relay talk to customers in their own language?
Yes. Relay supports over 22 Indian languages and responds to each customer in their preferred language across calls, chat, email, and other channels.
How does Relay know which COD orders are risky?
How does Relay know which COD orders are risky?
Relay identifies risky orders using the customer’s payment and order history. Over time, it recognises pincodes and addresses associated with returned orders or orders that were not confirmed before dispatch.
Can Relay explain what a payment error code means?
Can Relay explain what a payment error code means?
Yes. Relay reads the error code on every failed payment, whether it results from a bank decline, network timeout, insufficient funds, or an incorrect PIN. Relay then shares the failure reason with the customer, along with a fresh link to retry the payment.