You can open a dispute by clicking here within 30 days of making the payment.
A dispute request may be raised where
* Payment is made but the order is not delivered (we recommend that buyer waits for at least 7 days from the date of payment before raising the dispute request in this case)
* Order received but varies significantly as compared to what was shown on the seller's website.
Once a dispute request is received, Cashfree works with both buyer and seller and collects the necessary documents. If the buyers wins the dispute, a chargeback is initiated by the seller where the seller reverses the transaction and the customer receives her money back.