What are the various types of dispute?


In Cashfree Payments, Disputes can be of the following types:

  • Dispute : End-customer complaints, fraudulent or suspicious transactions reported by law enforcement authorities and banks are raised as disputes.
  • Retrieval : These are soft chargebacks that occur even before we receive an actual chargeback.
  • Chargeback : A chargeback is a type of dispute raised on a transaction by the customer. It is a refund request that is demanded through their bank. 
  • Pre-arbitration : This is the second level of chargeback.
  • Arbitration : This is the final stage of the chargeback.

Read more on the various dispute types here.

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