Skip to main content
Cashfree Payments will notify you whenever we create an incident at our end. An incident implies that the issuing bank is facing high failure rates or has scheduled a maintenance activity during that time. The former could be due to many reasons and until the failure rates go down, we would recommend customers to use alternative payment instruments. There are two channels through which we notify. You can subscribe to either of the channels by adding your email address and webhook endpoint in the merchant dashboard. Email - Cashfree Payments will send an email alert when an issuer is facing downtime or a scheduled incident. Webhooks - Cashfree Payments will invoke a server to server call whenever an incident is created. You can use this webhook and update your payment page accordingly.

Webhook Schema of Incident Service Webhook

Sample Payload for Creation of Incident

Version (2025-01-01)

Sample Payload When Incident is Resolved

Version (2025-01-01)

Payload

At least one of the children needs to be present

Wallet

Net Banking

UPI

Card

Payload Headers

Cashfree Payments will send two custom headers for every webhook being invoked by our system.

Signature Generation

The signature must be used to verify if the request has not been tampered with. To verify the signature at your end, you will need your Cashfree Payment Gateway secret key along with the payload.

Bank Names

  • Axis Bank
  • Bank of Baroda - Retail Banking
  • Bank of India
  • Bank of Maharashtra
  • Canara Bank
  • Catholic Syrian Bank
  • Central Bank of India
  • City Union Bank
  • Deutsche Bank
  • DBS Bank Ltd
  • DCB Bank - Personal
  • Dhanlakshmi Bank
  • Federal Bank
  • HDFC Bank
  • ICICI Bank
  • IDBI Bank
  • IDFC Bank
  • Indian Bank
  • Indian Overseas Bank
  • IndusInd Bank
  • Jammu and Kashmir Bank
  • Karnataka Bank Ltd
  • Karur Vysya Bank
  • Kotak Mahindra Bank
  • Laxmi Vilas Bank - Retail Net Banking
  • Punjab & Sind Bank
  • Punjab National Bank - Retail Net Banking
  • RBL Bank
  • Saraswat Bank
  • South Indian Bank
  • Standard Chartered Bank
  • State Bank Of India
  • Tamilnad Mercantile Bank Ltd
  • UCO Bank
  • Union Bank of India
  • Yes Bank Ltd
  • Bank of Baroda - Corporate
  • Bank of India - Corporate
  • DCB Bank - Corporate
  • Lakshmi Vilas Bank - Corporate
  • Punjab National Bank - Corporate
  • State Bank of India - Corporate
  • Union Bank of India - Corporate
  • Axis Bank Corporate
  • Dhanlaxmi Bank Corporate
  • ICICI Corporate Netbanking
  • Ratnakar Corporate Banking
  • Shamrao Vithal Bank Corporate
  • Equitas Small Finance Bank
  • Yes Bank Corporate
  • Bandhan Bank- Corporate banking
  • Barclays Corporate- Corporate Banking - Corporate
  • Indian Overseas Bank Corporate
  • City Union Bank of Corporate
  • HDFC Corporate
  • Shivalik Bank
  • AU Small Finance
  • Bandhan Bank - Retail Net Banking
  • Shamrao Vitthal Co-operative Bank
  • Tamil Nadu State Co-operative Bank
All Banks (Note: This parameter will be sent when all banks are having a downtime)

Wallet Names

  • FreeCharge
  • MobiKwik
  • Ola Money
  • Reliance Jio Money
  • Airtel Money
  • Paytm
  • Amazon Pay
  • PhonePe

Compute Signature and Verify

Sample code

Verify Signature using SDK

Compute Signature and Verify manually