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Manage your active subscriptions by updating their status, retrying failed charges, or modifying existing plans and amounts. You can perform these actions manually through the Merchant Dashboard or programmatically using the Subscriptions APIs.
Manage your subscriptions manually through the Merchant Dashboard.

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Cancel, pause, or reactivate subscriptions

Update the status of your subscriptions to handle customer requests or manage temporary service suspensions.
  1. Log in to the Merchant Dashboard and go to Subscriptions > All Subscriptions.
  2. Select the specific subscription you want to manage.
  3. Select Manage Subscriptions.
  4. Choose the required action:
    • Cancel: Stops all future charges.
    • Pause: Temporarily stops billing until you resume it.
    • Reactivate: Resumes billing for a cancelled or paused subscription.

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Manage charges

Manage individual payment cycles by cancelling pending charges or retrying failed transactions.The following options are available for managing a scheduled or failed charge:
  • Cancel: Stop a pending charge before it is debited.
  • Retry: Attempt to collect payment again for a failed charge cycle. If a charge fails due to insufficient funds, the subscription may move to ON_HOLD.
  • Refund: Issue refunds for successful subscription payments directly from the transaction details page.
UPI AutoPay charges retry automatically up to 3 times at hourly intervals after the initial attempt. eNACH and Card charges do not retry automatically. Use this option to retry them manually once the charge moves to ON_HOLD.
Customers can also pause or cancel a mandate directly from their UPI app or net banking portal.