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‌The refunds report gives you details of all the refunds that are initiated in the selected time period. The report includes refund ID, order ID, transaction and refund amount, date, corresponding refund ID, ARN and more.

Generate refunds report

Follow these steps to generate and download a refunds report:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Payment Gateway > Reports > Download Reports.
  3. Click the Generate New Report button.
  4. Configure your report settings:
    • Report Type: Select Refunds from the dropdown.
    • Date Range: Choose the time period for the report.
    • File Format: Select CSV or XLSX.
    • File Name: Modify if needed, this is optional.
  5. Click Generate Report.
  6. Once generated, click the three dots (⋮) next to your report.
  7. Click Download Report to save the file.
  8. Click Share Report to share the report via email or mobile number and set the validity period.

Refund report specification

The following table describes the parameters available in the refunds report:
ParameterSample valueFlagDescription
Refund ID95110239idUnique identifier assigned to each refund transaction. This ID can be used to track and reference specific refunds across different reports and systems.
Order IDORDER_12345idUnique ID generated by the merchant to identify the order or transaction. This links the refund back to its corresponding order in the merchant’s internal systems.
Order NotePayment against products shipped.textAdditional notes or comments added to the original order. This may contain merchant-specific information.
Reference ID4400566852idUnique identifier generated by Cashfree for the original payment transaction. Use this ID to track and reference the payment across Cashfree systems and reports.
CurrencyINRcurrencyThe currency used for the refund transaction. All amounts in this row are in this currency.
Transaction Amount10.5amountThe total amount of the original payment transaction before any refunds were processed. This helps understand the original transaction value.
Refund Amount10.5amountThe actual amount being refunded to the customer. This may be a partial or full refund of the original transaction amount.
Initiated On2025-10-10 17:15:21datetimeThe date and time at which the merchant initiated the refund.
StatusSUCCESSenumCurrent status of the refund transaction. Possible values include: SUCCESS, PENDING, REJECTED, CANCELLED.
Processed On2025-10-10 17:31:18datetimeThe date and time when the refund was actually processed and completed by the payment gateway or bank.
Refund ARN629715852835textAcquirer Reference Number: a unique reference provided by the acquiring bank for the refund transaction. This can be used for bank-level tracking and reconciliation.
Refund NoteThe customer requested a refund for a damaged product.textAdditional notes or comments specific to the refund request, such as the reason for the refund.
Current SpeedINSTANTenumThe processing speed tier currently assigned to the refund. This affects how quickly the refund reaches the customer. Example: STANDARD or INSTANT.
Service Charge1.2amountInstant refund charges applied if the refund was processed via the instant refund (IR) rails. If the refund is processed via the standard rails, no instant refund charges are applied to the merchant.
Service Tax0.22amountTax amount applied on the service charge for the refund transaction, as per applicable tax regulations.
Requested SpeedSTANDARDenumThe refund processing speed originally requested by the merchant when initiating the refund. Example: STANDARD or INSTANT.
Speed Change ReasonenumIf the refund speed was changed from the originally requested speed, this field explains the reason for the change.
Vendor ID 1VENDOR_001_ELECTRONICSidVendor ID from which the refund amount has been debited.
Vendor Amount 16.5amountThe amount that has been debited from the balance of the corresponding vendor.
Vendor ID 2VENDOR_002_SHIPPINGidVendor ID from which the refund amount has been debited.
Vendor Amount 22.0amountThe amount that has been debited from the balance of the corresponding vendor.
Vendor ID 3VENDOR_003_INSURANCEidVendor ID from which the refund amount has been debited.
Vendor Amount 31.5amountThe amount that has been debited from the balance of the corresponding vendor.