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Cashfree notifies you when a certain API threshold on an alert is crossed. For example, you might create an API alert to notify you when a certain API is responding with non 200 response more than 10% of time.

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API logs

API logs provide real-time visibility into your integration’s API calls and their responses. The logging system captures detailed information about each request, making it easier to monitor and troubleshoot your implementation. To access:
  1. Log in to the Merchant Dashboard.
  2. Select Payment Gateway on the home page.
  3. Select API Logs and Alerts under the Developers section.
  4. Select the Logs tab.
Error tracking
  • Errors are categorised by API Endpoint
  • Each error shows a count of occurrences
  • Detailed error messages help identify the root cause
  • Example error format: “risk_data.customer_ip is Invalid. Value received: 123.45.45.345”

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API alerts

Alerts can be configured to monitor API performance and notify you of potential issues. The alert system helps you proactively manage your integration. To access:
  1. Log in to the Merchant Dashboard.
  2. Select Payment Gateway on the home page.
  3. Select API Logs and Alerts under the Developers section.
  4. Select the Alerts tab.
  • API Alert: Monitor specific API endpoints
  • Rate Limit Warning: Track API usage against rate limits
Alert details
  • Rule Name: Custom identifier for the alert
  • Rule Type: Choose between API Alert or Rate Limit Warning
  • Grouping Level:
    • All APIs
    • Selected API
Severity levels
  • Low
  • Medium
  • High
Threshold configuration
  • Error Percentage: Set the threshold for error rate
  • Time Window: Select the monitoring period
  • Minimum Sample Size: Minimum number of API calls required
  • Self Resolve Time: Duration after which alert auto-resolves
  • Resolve Wait Time: Waiting period before marking as resolved
Alert management
  • Test: Verify alert configuration
  • Edit: Modify existing alert rules
  • Status: Monitor active/inactive state
  • Actions: Available actions for each alert rule
Best practices
  1. Set appropriate threshold values based on your business requirements
  2. Configure different severity levels for different types of issues
  3. Maintain a minimum sample size to avoid false positives
  4. Set reasonable self-resolve and wait times
  5. Regularly review and update alert configurations
Communication
  • Alerts are sent to recipients specified in communication preferences
  • Multiple recipients can be configured for different alert types
  • Alerts include detailed information about the triggering event