- Websites: Domain whitelisting
- Mobile apps: Package name whitelisting
Submitting a whitelist request
- Go to Payment Gateway Dashboard > Developers > Whitelisting.
- Click Add New.
- Select the whitelisting type:
- Domain name for websites.
- App package for mobile apps.
- Enter the required value and click Proceed.
- Ensure the following details are present on your website for whitelisting:
- Policy pages:
- Contact Us
- Terms and Conditions
- Refunds and Cancellations
- Other details:
- Products or services should be listed.
- Product or service pricing should be in Indian Rupees (INR).
- Policy pages:
- Click Confirm & Proceed. Your website or app will be reviewed and approved.
Format guidelines
Website domains
Only secure URLs beginning withhttps:// are accepted. Custom ports and certain subdomains are not supported.
| Example | Status | Notes |
|---|---|---|
https://www.croma.com | Allowed | HTTPS required |
https://www.croma.com/ | Allowed | Trailing slash permitted |
https://www.croma.com/televisions-accessories/c/997 | Allowed | HTTPS with path allowed |
www.croma.com | Not allowed | Missing HTTPS protocol |
http://www.croma.com | Not allowed | HTTP not secure enough |
https://www.cashfree.com:8000/ | Not allowed | Custom ports not supported |
https://sandbox.cashfree.com | Not allowed | Sandbox/test environments not allowed |
Mobile apps
Only official app listing URLs from Google Play Store for Android or Apple App Store for iOS are allowed.
| Example | Status | Notes |
|---|---|---|
https://play.google.com/store/apps/details?id=com.rapido.passenger | Allowed | Google Play Store app link |
https://apps.apple.com/in/app/google-maps/id5850273 | Allowed | Apple App Store app link |
com.cashfree.merchant | Not allowed | Package name alone not accepted |
| Third-party APK/IPA source links | Not allowed | Must be official stores |
| Shortened/redirected URLs | Not allowed | Destination cannot be verified |
Tracking your request
You can track the status of your whitelisting request from the whitelisting homepage. The dashboard displays:- Submission date and time.
- Domain or package name.
- Current status.
Processing time
- Standard processing time: Most whitelisting requests are reviewed and approved within 24 hours of submission.
- For urgent queries: If you need expedited processing, please fill out the detailed support form with your specific requirements.
