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Bank Transfers (Challans) let customers pay using NEFT, RTGS, or IMPS through a Virtual Bank Account (VBA) issued by Cashfree Payments. This method is suited for B2B, education, real estate, and government transactions.

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How it works

For each order, Cashfree generates a unique VBA. The customer transfers funds to this VBA, and Cashfree validates the payment before confirming the order.
  1. When an order is created, Cashfree generates a unique VBA for the transaction.
  2. The customer adds the VBA as a beneficiary in their bank and transfers the payment amount using IMPS, NEFT, or RTGS.
  3. Cashfree validates the incoming transfer against the following:
If both details match, the payment is marked as successful and you receive a notification to fulfill the order. If the details do not match, the payment is rejected and the debited amount is automatically refunded to the customer.

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Time-to-live (TTL)

Each bank transfer order has a TTL, which is the window within which the customer must complete the payment. The default TTL is 5 days. To change the TTL for your account, contact Cashfree Support.

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Customer-specific bank transfer

By default, Cashfree generates a new VBA for every bank transfer transaction. For recurring payment use cases, you can enable Customer-Specific Bank Transfer. This option provides the following benefits:
  • The same VBA is reused for a customer across multiple transactions.
  • Repeat payments are faster because the customer does not need to wait for a new beneficiary to be activated.

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How customer-specific bank transfer works

When this feature is enabled, Cashfree assigns a fixed VBA to each customer based on their phone number. Incoming payments are automatically matched to active orders with a pending transaction of the same amount.
  1. A fixed VBA is assigned to the customer using the customer_details.customer_phone value provided during order creation or when creating a payment link. The same phone number always maps to the same VBA.
  2. When a payment is received on the customer’s fixed VBA, Cashfree looks for an active order with a pending transaction matching the transferred amount.
  3. If a match is found, the order is marked as successful.

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Enable customer-specific bank transfer

Customer-Specific Bank Transfer requires activation by the Cashfree team. Fill out the Support Form to request Fixed VBA (Challan) for your account.