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To create a payment link you need first add your product and customer details. You can then share the payment link via SMS, email, Whatsapp or any other platform. You can also set auto reminders to receive the payment. You can create an unlimited number of payment links to collect payments from customers and track their payment status easily.
Follow these steps to create a payment link through the Merchant Dashboard:
  1. Log in to the Merchant Dashboard.
  2. Navigate to the Payment Links Dashboard > All.
  3. Click the Create Payment Link button.
  4. Select the payment link type:
    • All payment methods: Allows customers to pay using any available payment method.
    • Only UPI: Restricts payment to UPI methods only.
  5. Fill in the Payment reason field with a description of the payment. For example, enter shoes if you are selling footwear.
  6. Fill in the amount details:
    • Select the currency type.
    • Enter the exact amount to be paid.
    • Optionally, enable Allow partial payment and set a minimum amount if you want to accept partial payments.
  7. Complete the customer details section:
    • Phone number (required): Enter the customer’s mobile number. This will be used to send SMS notifications and payment confirmations.
    • Email ID (optional): Enter the customer’s email address to send payment link and receipt via email.
    • Name (optional): Enter the customer’s full name for personalised communication and record keeping.
  8. Click the Create & Send button to create the payment link and share it with your customer.
UPI payment links are unique URLs that let customers instantly pay using any UPI app (like Google Pay, PhonePe, or BHIM). When clicked, these links automatically open the customer’s preferred UPI app with all payment details pre-filled. To create a UPI payment link, follow these steps:
  1. Navigate to Payment Gateway > Payment Links > Create Payment Link.
  2. Under Payment link type select One-time (UPI only).
To send payment reminders automatically to your customers. Contact your Account Manager to activate auto reminders.When you create Payment Links and if the option Send Auto Reminders is enabled, by default, reminders will be sent 1 day after creating the payment link, the subsequent day, and 1 day before the payment link expires. All reminders will be sent between 12 PM to 6 PM.You can send any 3 payment reminders from the following available options:
  • Based on payment link creation date - 1, 2, 3, 7, 14 days after creating the link
  • Based on payment link expiry date - 1, 2, 3, 7, 14 days before the payment link expires
Example: A payment link is created on the 1st of September, and the expiry date is the 30th of September. You can send a maximum of three reminders to customers. You can select to send the reminders from the dates specified here - 1st, 2nd, 3rd, 7th, 14th day of creating the payment link/before the payment link expires.
You can either choose from the available messages or create a custom message.

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Create via batch upload

To use the batch feature, fill out the Support Form with your business requirements. We will verify the details and activate it for your account. While the feature is being activated, you can test the flow in the test environment. Use the batch feature to create multiple payment links at once. Add all required details in a single file following the specified format, and upload it in the batch section. Download the sample file to check the required fields for the batch upload.
Note: Cashfree Payments doesn’t send SMS and email notifications instantly for batch uploads. Instead, notifications are randomly scheduled between 5 to 50 minutes after the upload. This prevents potential issues in the notification service when merchants upload large batches, such as 50,000 entries at once.

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Track orders and payments

Each time a customer opens a payment link and attempts a payment, a new order is created for that link. This lets you track how many times the customer clicked the link before completing the full payment. You can use this information to follow up with customers and improve your conversion rate. To view order details for a payment link:
  • Navigate to Payment Gateway Dashboard > Payment Links > Orders.
You can filter the list by date range. You can also filter by status: Success, Pending, Failed, User Dropped, or Incomplete. A payment link moves through different states from creation to completion. Here’s what each status means:
StateDescription
ACTIVEDefault state upon creation. Link is valid and ready to accept payments until cancelled or expired.
PAIDPayment completed in full. Link becomes inactive.
PARTIALLY_PAIDPartial payment received. Additional payments allowed. Customer reminders available.
EXPIREDLink has exceeded its validity period. No longer accepts payments.
CANCELLEDLink manually cancelled by merchant. No longer accepts payments.
The link starts as ACTIVE and transitions to other states based on payment activity or administrative actions.

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FAQs

Each time your customer opens a payment Link and attempts payment, a new Order is created against that link. This gives you the information on how many times the customer has visited the link before completely paying the full amount. You can follow up with such customers and try to improve your conversion rate.