Managing shipping and delivery
Steps to create and manage shipping rules
Accessing the shipping and delivery section
- Log in to the Merchant dashboard.
- Go to the PG PRODUCTS section and select One Click Checkout.
- Click on Shipping & Delivery. You’ll be directed to the Shipping Rules modal.
Use cases for shipping rules
Shipping rules allow merchants to customise delivery charges and availability based on specific business needs and customer order behaviour. Below are key use cases supported by the system:
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Charging extra fee on Cash on Delivery (COD): Merchants can configure different shipping charges based on the selected payment method, allowing them to apply an additional fee for COD orders. This helps offset the higher operational costs and risks associated with cash handling and failed deliveries, while encouraging customers to opt for prepaid options by offering lower or no shipping fees.
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Charging more based on product quantity or weight: When customers add more products to their cart, shipping costs may increase due to the added weight. With weight-based rules, merchants can apply tiered fees, ensuring accurate cost coverage for heavier shipments.
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Restricting delivery to specific pincodes: To manage service availability or avoid high-risk zones, merchants can block or allow shipping only to a defined list of pincodes. This ensures smooth logistics and avoids delivery issues in unsupported regions.
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Disabling express shipping: To ensure that the express shipping option is not displayed to customers during checkout, you can simply remove all rules defined under the Express shipping rule set. If no valid Express shipping rule applies to the customer’s cart, the Express shipping option will not be shown on the checkout page. This allows merchants to temporarily or conditionally disable Express shipping without deleting the entire rule set or affecting other shipping methods.
Creating a shipping rule
Shipping rules can be created directly from the One Click Checkout section in the Payment Gateway dashboard.
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Access the shipping and delivery section
- From the left-hand sidebar, expand the PG PRODUCTS section.
- Under One Click Checkout, select Shipping & Delivery.
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Create a shipping rule
You will be directed to a form titled Create a rule for [Shipping Type], where you can define the details of the shipping method.
- Configure shipping rule settings
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Display name
- Purpose: This is the label your customers will see at checkout.
- Example: Express, Same-Day Delivery, Standard
If you’re renaming an existing rule, a message may appear indicating all rules of that type will adopt the new display name.
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Shipping fee Select one of the following options:
- Free (₹ 0): No shipping charge will be applied.
- Add Shipping Charge: Enables a field to enter the shipping cost.
- Input Field: Enter the applicable fee.
- Example: ₹ 10, ₹ 50
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Estimated delivery time (Optional)
- Purpose: Enter an estimated delivery window customers can expect.
- Format Example: 3-5 days, 1 day, Within 24 hours
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Applicable payment modes: Select the payment methods supported for this shipping rule:
- COD (Cash on Delivery)
- Prepaid
- Partial Payment
- Review the checkout preview
A preview panel on the right shows how your shipping method will appear to customers during checkout. This includes:
- Display name
- Address section
- Shipping fee
- Available options and action buttons
Define shipping fee conditions
Click “Add a condition” to set rules for how and when the shipping fee is applied. Available condition types include:
| Condition Type | Description |
|---|---|
| Order Value | Apply fees based on the total price of a customer’s order. Useful for free shipping above a certain amount. |
| Pincodes | Apply fees to deliveries targeting specific postal codes. Helps manage location-based shipping costs. |
| Products | Apply fees to specific products. Useful for high-value or bulky items. |
| Product Weight | Apply fees based on the total weight of items in the cart. Ideal for logistics-based pricing. |
Important Notes:
- You can mix and match multiple conditions as needed. If no condition is added, the shipping will be free by default.
- If any rules overlap, the one with the highest shipping fee takes priority.
Managing existing shipping rules
Once saved, all configured rules appear in a table under the respective shipping tab (e.g., Standard Shipping Rules).
Table overview
| Field | Description |
|---|---|
| Payment Mode | COD, Prepaid, or Partial |
| Amount Range | Order value range to which the rule applies |
| Standard Shipping Fee | Fee charged for shipping |
| Pincodes | Count of blocked regions |
| Products | Specific products (if applicable) |
| Weight | Weight-based rule (if applicable) |
| Status | Active/Inactive toggle |
| Actions | Edit or delete rule |
Express shipping
Express Shipping is a premium delivery option designed to offer faster order fulfillment compared to standard shipping. It caters to customers who are willing to pay an additional fee to receive their orders more quickly.
Key features of express shipping:
- Faster delivery times: Orders are prioritized and shipped via expedited logistics partners to ensure quicker arrival.
- Custom pricing: Merchants can define separate shipping fees for express delivery based on order value, weight, product type, or customer location.
- Selective availability: Express shipping can be restricted to specific pincodes or product categories, depending on service coverage and inventory readiness.
- Improved customer satisfaction: By offering a faster delivery option, merchants can appeal to time-sensitive buyers, enhancing their overall shopping experience.