WhatsApp Payment Links

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How it works

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Key benefits

• In-app payments: Customers complete payments directly within WhatsApp, with no need to switch to another application or browser.
• Clear, engaging format: The interactive widget presents payment information in a structured, visually appealing layout.
• Improved conversion: A prominent Pay Now call-to-action button makes it easier for customers to act promptly.

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Enable WhatsApp payment links

• Dashboard
• API

Follow these steps to send a payment link via WhatsApp using the Merchant Dashboard:

1. Log in to the Merchant Dashboard.
2. Go to Payment Links Dashboard and select All.
3. Select Create Payment Link.
4. Choose the payment link type:
   • All payment methods: Allows the customer to pay using any available payment method.
   • Only UPI: Restricts payment to UPI methods only.
5. In the Payment reason field, enter a description of the payment.
6. Enter the amount details:
   • Select the currency.
   • Enter the exact amount to be collected.
   • Optionally, enable Allow partial payment and set a minimum amount if you want to accept partial payments.
7. Complete the customer details:
   • Phone number (required): Enter the customer’s mobile number. This is used to send SMS notifications and payment confirmations.
   • Select your notification preferences:
     • Select Send SMS to deliver the payment link via SMS.
     • Select Send WhatsApp to deliver the payment link via WhatsApp.
     • Email ID (optional): Enter the customer’s email address to send the payment link and receipt by email.
     • Name (optional): Enter the customer’s full name for personalised communication and record-keeping.
8. Select Create & Send to generate the payment link and deliver it to your customer.

To send a WhatsApp payment link programmatically, include the send_whatsapp parameter in the request body of the Create Payment Link endpoint.

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Request example

The following example shows a request body that sends the payment link via WhatsApp and email:

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{
  "customer_details": {
    "customer_phone": "9876543210",
    "customer_email": "johndoe@example.com",
    "customer_name": "John Doe"
  },
  "link_amount": 100.00,
  "link_currency": "INR",
  "link_purpose": "Payment for order #123",
  "link_partial_payments": false,
  "link_notify": {
    "send_sms": false,
    "send_email": true,
    "send_whatsapp": true
  }
}

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Parameters

The following table describes the notification parameters relevant to WhatsApp delivery:

Parameter	Type	Description
link_notify.send_whatsapp	boolean	Set to true to send the payment link via WhatsApp. Default: false.
link_notify.send_sms	boolean	Set to true to send the payment link via SMS.
link_notify.send_email	boolean	Set to true to send the payment link via email.

For more information on the list of request and response parameters, refer to Create Payment Link API.