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Offline Payments is a product that enables businesses to collect payments in-store, through field agents, or directly from individual customers, all tracked and reconciled in the Merchant Dashboard.

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Why choose Offline Payments

Offline Payments is built for businesses that need a flexible, unified way to collect and track payments across multiple channels.
  • Accept payments anywhere: Collect payments in-store, through agents, or at the individual customer level using Storefront, Agent (softPOS), or Customer VPA.
  • Over hundred payment modes: Accept UPI, cards, net banking, wallets, and more from a single product.
  • Unified transaction tracking: Cash and digital payments are recorded and visible together in one dashboard.
  • Simplified reconciliation: All collections are automatically matched and available for download from the Merchant Dashboard.

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Collection models

A collection model defines how your business and customers interact at the point of payment. Offline Payments supports three collection models, each designed for a different operating pattern. You can enable one or more collection models simultaneously, depending on your business needs.
Generate static QR codes for physical store locations, with all payments credited directly to your account.Use cases
  • Retail shops: Issue a static QR code per store so customers can pay in person at the counter.
  • Restaurants: Run multiple locations under one merchant account with a single settlement destination.
  • Clinics and salons: Accept walk-in payments at service counters without additional hardware.
  • Multi-outlet businesses: Manage payments across all outlets from a single dashboard.
Key features
  • Unique QR per location: Each store gets its own QR code to keep payment tracking separate.
  • Single settlement account: Payments from all store locations settle into one registered bank account.
  • No hardware required: No dedicated POS terminal is needed to get started.
Example: A grocery store owner with multiple outlets creates separate QR codes for each location while receiving all payments into a single account.

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Explore Offline Payments

Use the following resources to get started with each area of Offline Payments:

Get started with Offline Payments

Activate the product, verify your collection points, and begin accepting payments.

Collection Point Setup

Complete setup and verification for each collection point before you can start collecting payments.

Agent(softPOS)

Install the softPOS application and collect payments using QR codes and payment links.

API integration

Use the Offline Payments APIs to onboard agents and manage orders programmatically.