Overview
Manage COD effectively with Cashfree’s One Click Checkout
Cash on Delivery (COD) is one of the most widely used payment methods in Indian e-commerce, often accounting for over 70% of orders. It builds trust—especially among new users—by allowing payment only at the time of delivery.
Cashfree’s One-Click Checkout provides powerful tools to help you manage COD efficiently, reduce losses from Return to Origin (RTO), and improve delivery success rates.
How COD works with Cashfree Payments?
Setting up and managing COD with Cashfree is simple:
- Order confirmation – When a customer selects COD at checkout, Cashfree records the payment mode as Cash on Delivery with a SUCCESS status.
- Order status – The order appears as PENDING in Shopify. For custom integrations, use webhooks to monitor and update the order status.
Note: Cashfree does not collect cash from customers.
Manage COD with Cashfree
Use the Cashfree Dashboard to customise COD operations based on your business goals:
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Add or remove fees – Configure convenience fees or waive them as needed. Learn how to configure Cash on Delivery.
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Set restrictions – Blacklist specific pincodes, product IDs, or customer phone numbers to control COD availability. Learn how to blacklist Cash on Delivery.
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Use RTO Intelligence – Automatically hide the COD option for high-risk customers based on historical shipping and order data. Learn how to configure RTO Intelligence.
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Enable Partial COD – Collect a flat amount or a percentage of the order value in advance. This helps reduce RTO risk, particularly for high-value or first-time orders. Learn how to configure Partial COD.
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Track payments – View and manage both COD and prepaid orders in a single dashboard with analytics tools for insights and reporting.
Always check the order status and details for COD using webhooks or status APIs to keep the order status updated.
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