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Cash on Delivery (COD) is one of the most widely used payment methods in Indian e-commerce, often accounting for over 70% of orders. It builds trust—especially among new users—by allowing payment only at the time of delivery. Cashfree’s One-Click Checkout provides powerful tools to help you manage COD efficiently, reduce losses from Return to Origin (RTO), and improve delivery success rates.

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How COD works with Cashfree Payments?

Setting up and managing COD with Cashfree is simple:
  • Order confirmation – When a customer selects COD at checkout, Cashfree records the payment mode as Cash on Delivery with a SUCCESS status.
  • Order status – The order appears as PENDING in Shopify. For custom integrations, use webhooks to monitor and update the order status.
Cashfree does not collect cash from customers.

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Manage COD with Cashfree

Use the Cashfree Dashboard to customise COD operations based on your business goals:
  • Add or remove fees – Configure convenience fees or waive them as needed. Learn how to configure Cash on Delivery.
  • Set restrictions – Blacklist specific pincodes, product IDs, or customer phone numbers to control COD availability. Learn how to blacklist Cash on Delivery.
  • Use RTO Intelligence – Automatically hide the COD option for high-risk customers based on historical shipping and order data. Learn how to configure RTO Intelligence.
  • Enable Partial COD – Collect a flat amount or a percentage of the order value in advance. This helps reduce RTO risk, particularly for high-value or first-time orders. Learn how to configure Partial COD.
  • Track payments – View and manage both COD and prepaid orders in a single dashboard with analytics tools for insights and reporting.
Always check the order status and details for COD using webhooks or status APIs to keep the order status updated.