RTO Intelligence
Learn more about RTO Intelligence
Cashfree’s AI-powered Return to Origin (RTO) Intelligence reduces return orders and fraud by disabling Cash on Delivery for high-risk customers. Integrated with One-Click Checkout, it uses machine learning to predict RTO risk, improving delivery rates and reducing costs.
Key features
- Smarter RTO risk prediction: Uses a machine learning model that goes beyond historical order count to improve the accuracy and precision of RTO risk assessment.
- Enriched data inputs: Enhances model performance by combining customer phone numbers, shipping addresses, cart items, merchant transaction history, and 10+ other parameters.
- Shipping provider integration: Connects with shipping partners such as Delhivery and Selloship to provide end-to-end order visibility, enabling more accurate risk prediction.
Activate RTO Intelligence
To activate RTO Intelligence:
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Log in to the Merchant Dashboard with your credentials.
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Under One-Click Checkout, select Access.
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In the left pane, select COD & RTO.
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Select the RTO Intelligence tab.
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Turn on the toggle in the top-right corner.
Note: You can’t turn on the toggle if no shipping provider credentials are linked.
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In the Link a Shipping Provider modal:
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Select the shipping company from the Shipping Company dropdown.
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Enter your Username.
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Enter your Password.
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Select Add Now.
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