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Check the status of an initiated refund from the Merchant Dashboard. Go to Payment Gateway Dashboard > Transactions > Refunds > Initiated Refunds and enter the Order ID.A refund goes through the following states:
  • PENDING: The refund is currently being processed. View detailed remarks by navigating to Payment Gateway Dashboard > Transactions > Refunds > Initiated Refunds > Pending.
  • SUCCESS: The refund is successfully processed and approved. The amount may take additional time to reflect in the customer’s bank or payment account.
  • CANCELLED: The refund is cancelled. A notification is sent to the registered email ID on the Merchant Dashboard.
  • ON HOLD: The refund is temporarily on hold due to insufficient funds.
Refunds typically take 5 to 10 working days to be credited, depending on the merchant’s refund policy and payment modes:
  • UPI: Up to 5 working days.
  • Cards: Up to 7 working days.
  • Net Banking and others: 7 to 10 working days.
  • Reversals: Typically processed within 5 working days for all payment modes.
Once a refund is initiated, you will receive an email from Cashfree with the following details:
  • Refund status: Refund Initiated or Refund Processed.
  • Order ID and Refund ID: Unique identifiers for your transaction.
  • Payment Method: Original mode of payment.
  • Date of initiation and processing: Timelines for when the request was made and completed.
  • ARN (Acquirer Reference Number): A unique ID from the partner bank to track the refund in your bank statement.
If the refund is processed but not credited, contact your bank with the ARN. If you have not received a Refund Initiated email, contact the merchant. If they are unresponsive, report the issue here.
The ARN (Acquirer Reference Number) is a unique ID provided by Cashfree’s partner bank. It helps track the refund transaction in your bank statement.
Refund processing time depends on the payment mode. Common reasons for delays include:
  1. Clearing and settlement: Refunds pass through payment networks and banks, where data matching and settlement depends on network efficiency.
  2. Fraud checks: Identity verification and risk reviews for flagged transactions can extend timelines.
  3. Non-business days: Processing is paused on weekends and public holidays, and resumes during business hours.
If your refund is not received within 10 working days, report it here with the payment date and Order ID.
To add money to your Refund Wallet:
  1. Log in to the Merchant Dashboard.
  2. Click the Settings icon in the upper-right corner.
  3. Under Payment Gateway, select Wallets.
  4. In the Refund Wallet section, select Add money. The virtual bank account details linked to your Cashfree Refund Wallet will appear.
  5. Transfer funds to the displayed bank account using NEFT, RTGS, or IMPS.
Once you recharge, the credits should appear in your Cashfree wallet within 30 minutes. Your refund will then be auto-processed following the usual timeline.Refund