Help Center
Onboarding
Payment Gateway
Transactions
You can initiate refunds either using our APIs or from within the Cashfree payment gateway dashboard. If you know the transaction ID or the order ID, you can initiate refunds from within the dashboard.
When customers initiate a payment there are various states that the transaction may go through before reaching your account. After thecustomer initiates a payment, the transaction can go to either of the following:
- SUCCESS
- FAILURE
- VOID
- INCOMPLETE
- PENDING
- FLAGGED
- CANCELLED
- USER_DROOPED
Click here to know more about each of these states.
As soon as you log in to your Cashfree account, the Summary section in the payment gateway dashboard will give you instant context as to what is the amount of transaction that has happened on that particular day, and the settlement amount that you’re yet to receive. Besides this, Cashfree also provides a wide range of reports to analyze your business finances. The different reports that Cashfree provides you are,
- Transactions Report
- Settlement Reconciliation Report
- Settlement Summary
- Refunds Report
- Ledger Report
- Monthly Invoices
The Cashfree dashboard lets you get instant understanding of your daily finances, like the amount of transactions done for the day, and the total unsettled amount you’re yet to get from Cashfree. Click here to know more.
Yes. With Cashfree Payments, you can receive specific reports such as Transaction reports, Settlements and Adjustment reports, directly into your own SFTP servers or Cashfree Payments’ SFTP servers at a set frequency everyday.
If you’d like Cashfree Payments to push out the reports to your own SFTP servers, please send us an email with your requirements to care@cashfree.com.
A dispute is a situation in which there is a disagreement for a particular transaction that is initiated by your customer with the issuing bank or with Cashfree Payments directly. Your customers can also go to cyber cells to report fraudulent transactions. Suspicious transaction disputes are often initiated directly by banks.
As a merchant, you can either defend the dispute by providing sufficient evidence or accept the dispute if you agree with the claim. When you accept the dispute the amount will be refunded to the customer.
Read more on disputes here.
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