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End Customer

Fraud Prevention FAQs

How can I identify a fraudulent transaction before making a payment?

Before you make a payment:

  • Make sure the website or app uses https://.
  • Verify the business provides contact information and refund policies.
  • Review customer feedback on trusted platforms.
  • Don’t proceed if something feels rushed or suspicious.

How do I check if a merchant is trustworthy?

To verify a merchant before making a payment:

  • Look for complete business details on their website.
  • Check reviews on platforms like Google or Trustpilot.
  • Be cautious of high discounts or full advance payment requests.
  • Avoid unsolicited links from social media or messaging apps.

What are the red flags to watch for before paying?

Watch for signs of fraud:

  • Poorly designed websites with broken links or missing contact details.
  • Requests for full payment without an invoice or confirmation.
  • Urgent requests to pay via unknown QR codes or links.

How do I protect my card and bank information from fraud?

To secure your financial information:

  • Don’t share your card number, CVV, OTP, or passwords.
  • Avoid saving card details on untrusted websites or apps.
  • Enable SMS or email alerts for all transactions.
  • Use trusted payment gateways like Cashfree.

Does Cashfree verify merchants to prevent fraud?

Yes. Cashfree verifies merchants through a strict onboarding and compliance process before enabling payment acceptance. However, Cashfree doesn’t manage order fulfilment. Confirm a merchant’s legitimacy before you pay. If you suspect fraud, report it here.

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