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We recommend that you update your account records from the Profile section after successful login.Please follow the instructions here. If the problem still persists please contact us at [email protected].
Please check the last four digits of the phone number where the OTP is being sent. If you don’t recognize or have access to this phone number please contact us at [email protected] and get it updated. If you are not able to receive OTP on the correct phone number or if you are facing any other troubles with OTP verification please wait and try again after some time. If the problem still persists please contact us at [email protected].
We have rolled out a new feature that mandates two-factor authentication on login from a new device and again after every 30 days.This is being done to ensure the safety and security of your Cashfree account, and we strongly recommend that you keep your account details updated to avoid any login difficulties.For more information please refer to the product update communication we sent with the subject line: [Product Updates] Two-Factor Authentication on New Device Login
We strongly recommend that you use your phone number as the second factor of authentication to secure your Cashfree account. You can also opt for Google Authenticator to receive 2FA OTPs and you can configure this from your profile section. Please follow the instructions hereIf you are facing issues with mobile OTPs and wish to use email as an OTP channel please fill out the Support Form and we will be happy to assist you.
You can change your phone number from your profile section.Please follow the instructions here.Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.
You can change your registered email address from your profile section.Please follow the instructions here.Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.
Team member user details can be updated only by the account owner from the Settings section of the Merchant Dashboard.As an team member, you can ask your account owner to update your profile details by logging in to https://merchant.cashfree.com/auth/login and following the instructions here
As of March 2025, the “Alias” login method has been deprecated. This functionality has been fully transitioned to the Team Members feature. Team members can now log in using their email addresses, and new team members can be invited via email.
If you’ve lost access to the authenticator app used for multi-factor authentication (MFA), contact [email protected] for support.In your email:
  • Clearly describe the issue.
  • Use your registered email ID.
  • Include a phone number to receive OTPs.
The Cashfree team will verify your details and switch your MFA method to OTP.
If you no longer have access to the phone number used for OTP-based MFA, contact [email protected] for support.In your email:
  • Clearly describe the issue.
  • Use your registered email ID.
  • Provide your new phone number to receive OTPs.
The Cashfree team will verify your details and update your OTP MFA phone number.