Skip to main content
Find answers to common questions about creating, verifying, and activating your Cashfree account, including eligibility, required documents, and supported products.
No, you can use all Cashfree products under a single account. Share your requirements with the payment expert during onboarding, or contact your account manager later to activate additional desired products on your account.
No, Cashfree does not support dropshipping businesses.
After signing up:
  1. Verify your email address.
  2. Update your business details.
  3. Upload the required documents.
A payment expert will contact you within 24 working hours of account creation to understand your requirements. Your account is activated within 24–48 working hours after document verification.You can use the test environment to familiarise yourself with the dashboard and try out products and features even before going live. If you would like to try out the available integrations, you can use our test API keys.
To get test API credentials:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Developers > API Keys.
  3. Copy the test mode keys (client_id and client_secret).
Use these with the sandbox base URL: https://sandbox.cashfree.com.
You must activate your account before transacting in production. See account activation.
A payment expert is a Cashfree representative who calls you within 24 working hours of account creation to understand your initial requirements and assist with the onboarding process. Ensure your contact details are updated so they can reach you.
Cashfree does not support businesses dealing in prohibited goods or services, including:
  • Adult goods and services, escort or prostitution services.
  • Alcohol, tobacco, and cigarettes.
  • Body parts, organs, or human remains.
  • Bulk marketing tools, such as spam software or email lists.
  • Cable descramblers, black boxes, and copyright unlocking devices.
  • Child pornography and other pornographic materials involving minors.
  • Offensive content, including material that defames or incites violence, hatred, or intolerance against any person or group based on race, ethnicity, religion, or similar factors.
  • Crime-related items, such as crime scene photos or personal belongings associated with criminals.
  • Counterfeit, unauthorised, or copyrighted goods, including media and software.
  • Cryptocurrency exchanges and trading platforms.
  • Drugs, drug paraphernalia, and prescription medication without authorisation.
  • Drug test circumvention aids.
  • Endangered species and live animals or animal parts.
  • Gambling, lottery tickets, and online betting.
  • Government IDs, fake documents, or law enforcement equipment.
  • Hacking and cracking materials, and other illegal goods.
  • Miracle cures and unsubstantiated remedies.
  • Multi-level marketing collection fees, Ponzi schemes, or matrix schemes.
  • Pyrotechnic, hazardous, or radioactive materials.
  • Regulated goods, such as airbags, mercury batteries, refrigerants, industrial solvents, lock-picking devices, postage meters, slot machines, surveillance equipment, recalled items, or government and law enforcement uniforms and badges.
  • Securities, stocks, bonds, and wholesale currency.
  • Traffic devices, such as radar jammers or fake licence plates.
  • Weapons, ammunition, and armaments.
  • Dropshipped merchandise.
  • Any product or service that violates applicable Indian or international laws.
Merchants must not share cardholder data with any third party other than the acquiring member or government bodies as required.
If a Cashfree account is later found non-compliant, it may be deactivated at Cashfree’s discretion.
No, GSTIN is not mandatory. However, adding GST details lets you avail of GST benefits.
Your website must be live and include the following sections.Mandatory:
  • Terms and conditions
  • About us
  • Contact us (one email ID and a valid phone number)
  • Privacy policy
  • Registered business name
Conditional (based on business model):
  • Refund or return policy
  • Shipping and delivery policy
  • Product or services
  • Pricing
If your website is later found to be non-compliant, your account may be deactivated at Cashfree’s discretion.
Required documents vary by business type, but generally include:
  • Contact information
  • Business PAN
  • Business owner PAN
  • Business details and registration documents
  • Website or app details
  • Bank account details
  • Business owner KYC
  • Declaration of beneficial ownership
  • Signed service agreement
See create account for details.
Required documents vary by business type:
Additional documents depend on your business category:
Yes, you must have either a live website or an app published on the App Store or Play Store.
Yes, your business must be registered in India to use Cashfree’s services.
Sign up as an Individual. Once your business is registered, create a new account under Proprietorship or another applicable business type.
Yes, youour Aadhaar must be linked to your phone number. Update your linked number on the UIDAI portal.
No, PAN is mandatory. If you do not have a business PAN, register as an Individual using your personal PAN.
No, each business must have a unique email ID for registration and activation.
Less than 5 minutes if you have all required documents ready.
Cashfree offers a complete suite of payment and banking solutions:
You get a dedicated account manager and can add unlimited users with role-based access controls.
Documents are grouped into the following categories:Business proof:
  • Shop and Establishment certificate or licence
  • Government-issued registration proof
  • Municipal certificate
  • Udyog Aadhaar
  • Sales tax or income tax return
  • ROC registration certificate
  • Customer agreement and platform confirmation
Entity proof:
  • Partnership deed
  • Trust deed
  • Society certificate
  • HUF deed
  • LLP documents
Line of business proof:
  • Non-profit: 80G/12A or FCRA certificate
  • Travel: IATA or IRCTC certificate
  • Food: FSSAI licence
  • Gaming: RNG certificate and legal opinion
  • Pharmacy: drug licence and compliance declarations
  • Financial services: SEBI, FEMA, or NBFC licence
  • Education: UGC, CBSE, ICSE, or AICTE certificate
Other documents:
  • Bank statement
  • Certificate of incorporation
  • Board resolution
  • GST certificate
  • Beneficial owner ID proofs
For the complete list and technical parameters, see supported document types.
Submit the following:
  • Trust deed / Society / NGO registration certificate: primary registration document.
  • Form 80G / 12A: tax exemption certificates for charitable organisations.
  • Trust PAN and bank details: PAN and bank account specific to the trust.
Exact requirements may vary based on your organisation type and activities. Contact your account manager during onboarding for specifics.
See the account activation guide for more details.
Sign up via the Cashfree Partner page, then complete partner KYC by replying to the welcome email with your business details and documents. KYC and settlement enablement take up to 48 hours after submission.See commissions and invoices for commission calculation examples and settlement timelines, and affiliate partner dashboard for tracking earnings.
Commission settlement is available only after partner KYC is complete and the commission structure is configured.