In certain cases, when a payment is initiated, the payment transaction may show as pending on the payment platform. Until the payment transaction shows successful, the order will not be placed.
Bank may take up to 2-3 working days to share the final status update for pending transactions.
During this time, Cashfree will wait for the update from the bank, if the bank confirms the transaction as successful, the transaction status will change to successful and your amount will be auto-credited to your account within 5-7 working days from the date the bank confirms the status.
However, if the bank marks the transaction as failed, your amount will be auto-credited to your account within 5-7 working days. We suggest that you check you bank statement after 7 days of date of payment in case of such transactions.
If you face an issue after working days, you can report the same here. For fastest resolution, please mention the UTR and the payment date.
What is UTR and where will I find it?