Dunzo Enhances Customer Experience With Instant COD Order Refunds And Fast Checkout Process

About Dunzo

Dunzo delivers groceries and essentials, fruits and vegetables, meat, pet supplies, food, and medicines in major cities. It is an all-in-one 24X7 delivery platform, that picks and delivers anything and everything within the city while guaranteeing super-quick deliveries. This includes the delivery of packages, groceries, food, medicines, pet supplies, and more. Dunzo was incorporated in 2015 and is headquartered in Bengaluru.

Product used: 

Cashgram

Payment Gateway

Feature in focus: 

COD order refunds

Payment collection from customers

Challenge

Cash on delivery refund is a task 

Indian shoppers often use cash on delivery to pay for their online purchases. The problem arises when a merchant has to refund money to a customer who has paid via COD. For COD orders, the refund process is lengthy and operations-intensive. Merchants have to ask customers for their bank account information several times, and customers don’t always feel comfortable sharing this information. To enhance their customer experience, Dunzo sought to streamline the refund process for COD orders.

Solution

Instant Refund for COD orders

Dunzo partnered with Cashfree payments, to instantly disburse COD order refunds. Sending money via Cashgram is quick, simple, and secure. This eliminates all the operational overhead associated with bank transfers. Cashgrams aka payout links can be created and sent by merchants with just a few clicks.

After a customer initiates a refund request, an automated link is generated in the system that includes the customer’s phone number or email address. The refund amount is then shared with the customer via email/SMS/WhatsApp. The customer fills in their UPI ID/Amazon Pay/Paytm or account details, and the amount gets credited to their preferred account instantly. Cashfree Payments ensures that the customer receives money in time and that their account details are safe and secure. 

 

Why Cashgram? 

Cashgram by Cashfree Payments is a payout link, that helps businesses send money to their beneficiaries when their bank account details are not known. It gives businesses a way to simplify their refund payments and easily send money to their customers when they have only their email address/phone number.

Businesses can also customize their Cashgram links to reflect their brand and provide their customers with an enhanced experience!

Companies like PUMA, Tata Cliq, Nykaa, Furlenco, Lenskart, etc are using Cashgram to simplify their transactions and instantly send money to customers, vendors, or partners. 

You can also get creative and solve your business payouts challenges with our powerful Cashgram APIs.

Challenge 

Need of a solid payment collection solution

In an industry where speed and convenience are everything, Dunzo wanted a payments collection platform to keep pace with evolving customer demands. Dunzo believes in delivering whatever its customers want. Payment is a necessary thing to do for a customer if you want to place an order. What the customers want is a frictionless checkout experience and multiple payment options. 

Solution

Seamless and quick checkout 

To enable seamless online payments collection, Dunzo partnered with Cashfree Payments, which guaranteed simple integration of payments into their customer journey. Cashfree built a custom checkout to shorten the time taken for the customers to complete the payment process, and to help Dunzo fulfill its mission to help millions of people with their chores. Dunzo integrated with Cashfree Payment Gateway API on its mobile application.

A customer can now simply choose the item they want, and directly select the payment mode of their choice. Cashfree Payments offers over 120 payment options such as UPI, debit and credit cards, wallet, buy now pay later, and many more.

 

 

If you are running an online business, here is why you should choose Payment Gateway by Cashfree Payments?

Payment Gateway provides a seamless payment experience for customers by providing multiple payment options. Accept domestic and international payments with 120+ payment options. It allows you to choose from a range of integrations to give the best checkout experience to your customers. Businesses like Dunzo are using Payment Gateway to provide a seamless checkout experience for customers.