How Agarwal Packers Delivered a Delightful Customer Service While Processing 60 Cr+ Monthly

About Agarwal Packers and Movers

Agarwal Packers and Movers (APML Ltd.)  is one of the most popular brands in the packaging and logistics sector in India.

They have 100+ branches that cover 1264 destinations nationally & 182 countries globally. In fact, they have successfully forayed into warehousing and hospitality as well. 

However, moving at such a lightning speed can bring infrastructural challenges. Especially, when it comes to customer payment collection.

Payment Challenges Faced By Agarwal Packers and Movers

APML Ltd. was founded in 1987. Like many D2C brands, their payment collection methods relied heavily on cash. 

As the need for digitization increased, they tried direct integration with traditional banks. However, that led to a host of issues. 

1. Incorrect multiple deduction from customer accounts 
2. Bank downtimes that led to failed transactions
3. Chargeback issues
4. Delayed payment settlement cycle

This resulted in lower customer satisfaction and increased chances of churn. 

Solution: Integration with Cashfree Payment Gateway 

Cashfree Payments helped them provide ease of payment to their customers that helped deliver a superior customer experience.

Here is how Payment Gateway by Cashfree Payments helped APML collect glitch-free customer payments. 

120+ Payment options

APML could collect funds through card, net banking, UPI, wallets, payment links, QR code and more. 

APML quickly creates payment links from Cashfree Payments dashboard to collect both partial amount during the service booking and for the invoice post service fulfillment. The links are sent to the customers via SMS or Whatsapp. The customers then simply click on the link received and complete the payment right from their mobile phones.

As of Sep 2022, APML is collecting 60 Cr+/ month while achieving a industry-high transaction success rate of 88%!

Fast Payment Processing and Settlements

With Cashfree’s Payment Gateway APML’s customer payments are processed instantly and they can access the settlements within T+1 day or less. 

Moreover, Cashfree Payments’ dynamic routing ensured high transaction success rates. It ensures that the payment transaction is routed to the quickest, most cost-effective route; thereby, diluting the consequences of bank downtimes.

Developer Friendly and Quick Integration

With Cashfree Payments’ ready-to-use, developer friendly APIs, APML could achieve full integration (and testing) within 6 days.

Instant Receipt Generation

Customers can access their receipts instantly after the payment.

Easy Reconciliation

The Cashfree Payments Merchant app and dashboard simplifies payment reconciliation. It gives easy access to payment and settlement history. The real-time reports help them quickly track and tally up multiple transactions, settlements, etc. and close their books faster.

Excellent Customer Support

Just a call away, Cashfree Payments’ customer support team helped resolve any conflicts or glitches timely, 24*7 all year round. 

Any issues related to chargebacks are quickly resolved as well

The Road Ahead…

APML team is planning to use Cashfree Payments for their future business ventures of Travel and Online ticketing platform as well. 

Why Payment Gateway by Cashfree Payments?

Payment Gateway provides a seamless payment experience for customers by providing multiple payment options. Accept domestic and international payments with 120+ payment options. It allows you to choose from a range of integrations to give the best checkout experience to your customers.

Just like Agarwal Packers and Movers, Cashfree Payments has helped 10,000 businesses accept payments. Our tech-first solutions scale with your business and ensure hassle-free payment collection. 

Interested in exploring how Cashfree Payments can help your business?